west elm Outlet

"Wow, just wow. Best furniture store in the world. What sets this store apart from other furniture stores I've worked in, and the ones I've shopped in, is Shelly. She is a DREAM to work with. She is attentive, funny, helpful, and creative. She has been there for me more than any other sales person in my whole life. Seriously. Also, everyone on the crew is awesome, but shout-out to my main gal. Give her a raise, she has earned it!!! Thanks!!"

"I was looking to purchase a sectional from the Asheville Outlet store, but since I live a few hours away, I called the store yesterday to double-check some details such as dimensions, color and the store’s rules for purchasing, third party shipper, etc. During these conversations, I spoke to three different associates - Amanda, Shelly and Madison. I really appreciated Amanda, as she was friendly and very helpful. But with the other two associates, Shelly and especially Madison, I got the feeling from their curtness and unfriendly tone they were annoyed with me and not wanting to help. I thought that both of them might’ve been having a bad day and just overlooked it. However, today in the process of trying to complete the purchase, I experienced the same attitude, as did my friend - who was at the store to help me purchase the sectional. I ended up not purchasing the item not due to the fact of the unknown damage on the sectional (that’s understandable) or the overnight promotion change that I was not informed about, but because of the unpleasant attitude from the associate I was speaking with today (Madison). I love West Elm and have been a loyal customer, but some of the associates at this Asheville Outlet location need to improve their customer service. If you’re going to be annoyed with questions, then your store should not encourage customers to contact the store by phone or Instagram with any questions. I was really put off by this experience and I can say that I will not be purchasing anything from this store in the future. I hope other customers will have a better experience than I did."

"You can find good deals but the discounts aren’t high enough for some badly damaged items. They do a good job of keeping it tidy."

"This purchase was from West Elm store not the outlet. Horrible customer service ever. And have a very good reason behind my review. I ordered my sectional in Nov 2021. After my delivery within one week the ottoman cushion was not firm at all.. I complained then and I placed a replacement order in March 2022 and I still have not received my replacement couch to this date. They have scheduled multiple delivery dates and every time I called they said one part of sectional is not there. Repeatedly same situation all the time. I have been dealing with this for a year now and it’s become to a level it’s not tolerable . Two months ago customer said they will issue a discount on the couch for the inconvenience and I have not seen that either. And not only ottoman but even the couch cushion was not firm after month of usage. Two pillows are firm but one is not. I am keep having to fluff the pillow. It’s frustrating especially after paying $3900 approx on the sectional. Sorry to say but the service is more than terrible. That to from every agent I have dealt with on the phone. 02.21.2023 I finally got the replacement delivery today after 15 months and still only part of the couch was delivered and so now it looks uneven. And the initial complain about the cushion being not firm was not replaced either which is part of the other piece not replaced yet. 04.26.2023 Finally got all my final pieces replaced last week. And after all that hassle got compensation of $354 store credit. The replacement cushions are nice and firm. Good thing about it is that if ever cushions get bad it can be replaced by ordering the cores."

"Drove 4 hours just to go to this store. It did not disappoint. You can’t go looking for a set piece but if you’re open to scanning the store can find some great deals. The staff were amazing! They are friendly and eager to help you with anything. Can’t wait to go back."