FedEx Office Print & Ship Center

"I've gone to this location for years and I really enjoyed my interaction with the staff, they were helpful and very personable. That changed for a while in 2022 – there was a new man (older with graying hair) who seemed to be a new manager. He was rude, unfriendly and not very personable and did not seem to enjoy customer service or being gracious to customers – the exact opposite of the staff that had been there for years. I'm not sure if he's still there as of 2024."

"Came in with a huge drop off last minute and the manager John helped me and my coworkers get our shipment out smoothly! Awesome experience. Thanks John and Team!"

"I had two very negative FedEx experiences that began at this location (three if you count my visit to get clarification and got only self-righteous defensiveness from the manager). The first (and less egregious) involved sending a new iPhone to my daughter in Puebla City Mexico where she was doing a semester abroad (she had been mugged and her phone stolen). When asked the value of the phone, because I didn't know any better I declared that actual value of the new phone. I didn't know that according to Mexican customs laws my daughter would be charged $130 excise tax and that FedEx would not give her the phone until she paid this. It was two weeks before my daughter was able to determine the exact location of the phone and scrounge up the money and a ride to the FedEx distribution center to get the phone. I was perplexed that I had entrusted international shipping experts FedEx to make this delivery yet had gotten no indication that there could possibly be a problem; still I resigned myself to "live and learn" and moved on. Eight months later I needed to ship necessary prescription medication to another daughter in Germany. Again, there was no indication that there could be any obstacle to delivery, just a question about how fast I wanted it to arrive (I paid premium for fastest delivery). My daughter was at the delivery address at the appointed time with her ID ready to sign--no delivery. It was several days and many phone calls to FedEx before the FedEx agent determined that the package was not clearing customs because Germany does not allow import and delivery of prescription medication to an individual, only to a pharmacy or physician. We attempted to change the delivery address to that of a pharmacy so that my daughter could get her medication, but FedEx could not accomodate this. So the package was returned to me, and my daughter had to do without needed medication. The final rub is that now FedEx is charging me $243 for the return of the package!!! $400, and my daughter didn't even get her medicine!!! I understand (now) that customs laws are different everywhere, and that an individual FedEx clerk can't be expected to know the customs laws for a particular country -- but if FedEx claims to be the international shipping expert, and they accept my package and my money without hesitation or question, my expectation is that the package will be delivered. If the clerk was not in a position to advised or inform, AT THE VERY LEAST they might have said to me "have you researched customs laws to ensure that there will be no issues with your delivery, as I cannot advise you on this point?" Just a LITTLE hint that I needed to do a little extra work (as FedEx would not be doing that work) to ensure that there would be no issues. When I visited this shop to make this point in person, the manager referred to all the pages of verbiage I signed, saying this absolved FedEx of all responsibility and basically it was my problem. I think this is a cheap defense and bad business practice. I am telling as many people as I can about my terrible experience with FedEx, and I certainly will never use FedEx again."

"Hands-down the best FedEx ship Center and printing center in Asheville. Service was really easy and polite. The printing section is amazing looks like they do all kinds of printing. They are workstations and plenty of stationary for sale"