Cabins of the Smoky Mountains
653 Hidden Valley Road, Gatlinburg, Tennessee, United States
About the Cabins of the Smoky Mountains
The Cabins of the Smoky Mountains is a premier real estate and travel agency located at 653 Hidden Valley Road in Gatlinburg, Tennessee. As one of the largest cabin rental agencies in the area, we offer a wide variety of cabins with luxurious amenities that rival those of a first-class hotel.
Our cabins are equipped with Wi-Fi Internet, multiple TVs, and many even have a built-in home theater. Fun options such as pool tables, air hockey, Xbox 360, and video arcade machines are also available for entertainment. Grown-ups can relax in the hot tub on the deck while enjoying spectacular mountain views, or sit in a rocking chair and take in the scenery.
Our spacious and fully equipped kitchens allow for meals to be prepared on your own schedule, and the washer and dryer in each cabin ensure that you can leave with clean clothes at the end of your stay. Additionally, we offer over $1,350 in discounts to Gatlinburg and Pigeon Forge attractions when you check-in, including free tickets to shows and discounts on outdoor activities.
Whether you're looking for a relaxing getaway or an adventure-filled vacation, the Cabins of the Smoky Mountains has something for everyone. Book your cabin now and receive 35% off all cabins on weekdays between April 7th and April 12th, 2024. Contact us at 866-347-6659 to start planning your Gatlinburg adventure today!
Photos of Cabins of the Smoky Mountains
653 Hidden Valley Rd, Gatlinburg, TN 37738, United States
Opening hours of Cabins of the Smoky Mountains
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 22:00
Sunday:
09:00 - 22:00
Reviews of Cabins of the Smoky Mountains
"Let me just begin by saying if you have reservations to stay at a cabin in Pigeon Forge called Dolly’s Dream cabin. CANCEL THEM NOW! My family booked this cabin back in August for our yearly Christmas/ new year trip. And let me just say it was AWFUL and we have pictures as proof. We paid nearly $3k to stay at this cabin. Was told it was a BEAUTIFUL view and a great place. We arrive and immediately are disappointed with the view due to all the trees being gone. We go inside and are totally thrown off. We begin taking pictures as proof as things and immediately call the company. Was told due to the holiday they are booked and have nothing and can’t do anything until check out to compensate our inconveniences. We go to check out today and now are in a waiting game because they could only refund $350 of the $3k spent. We were also told that it was nice enough to have a small wedding as well. we ask that question before as well due to my brother getting married this weekend and it being very a small ceremony. Here is what we encountered upon arrival. 1. Trees are gone not secluded nor was it a pretty view 2. Encountered Roaches inside the cabin 3. Cabin had flooded at some point all the flooring was jacked up. 4. Hot tub was disgusting, falling apart and did not work 5. All blinds were broken 6. trash all over outside. A trash bag hanging in a tree that looked disgusting. 7. The bathroom above the down stairs bathroom leaked badly. 8. Their was all types of water damage in different spots and mold. 9. Dishwasher Leaked The list could go on but the point is DO NOT waste your money."
"My husband had rented Almost Paradise cabin. It was disgusting. The company refused to refund our money. They could only relocate us to a different area that slept 14 people. So we decided to leave for a few hours so they could clean and do some minor repairs. We came back after leaving for 3 hours. They left a dirty dish towel and knife on the counter. The jacuzzi time could not hold hot water. The jets in the hot tub did not work and the fireplaces did not work. We received three phone calls over the course of 2 days while we were there. Although we did stay three nights saying that they would fix it and they did not. The second day we are there, we were told that maintenance would come back and work on more repairs. We opted to stay the entire day away from the cabin and nobody had been there. We tried to talk to management after we had left to get a refund and their excuse was we host over 400 properties and they agreed to give $75 back after we spent over $600. Do not waste your money on this company. When you Google cabins in the smokies, it is a sponsored ad. Be aware this is an awful company."
"We would give them a Negative 10 Star Review if it were possible. The view was wonderful from our cabin (at least the one we stayed in, "Amazing Views Mansion") but obviously they don't care about maintenance. This company is false in their advertising and has horrendous customer service. We had no pillows in our bedroom, only 1 washcloth! We had Roaches and bed bugs in the basement, and in the upper level both my sister-in-law got bit one night. There was no hot water in several bedrooms, until they sent out repairmen that worked in the cabin 2 of the 3 days we stayed there. Then we had several breakers that tripped, and we needed to turn on ourselves after they left. Many things were broken or missing altogether. No TV screen in the theater, No Charcoal grill although they promised to have one to us by the second day, they never showed up with one. The one Hot tub quit working while there, but we still needed to pay the "hot tub" fee which was part of the $1,028.00 package including "cleaning fee" and "Premium service fee", since neither of those happened, we disputed those charges, but they refuse to refund anything. We were on the phone with them every day (while on vacation) but feel like they need to have better customer service and complete new Management. They credited us with a very small amount but continue to refuse to work with us on discounting further. Upon driving down to their office on our last day of vacation we find zero satisfaction but discover awards on their office walls. Interestingly the last one was in 2020 neatly coinciding with when they started with new management (or lack of management period). We enjoyed our stay in the area as a whole and feel this company is a disgrace to the rest of the area. P.S. The pics of the exterior show the stairs that were recently replaced with the old boards and new scraps strewn across the lawn."
"I was VERY pleased with my stay at the Gatlinburg Mansion in Gatlinburg Falls Resorts. The cabin was very spacious and gave us plenty to do while we were staying in. From hot tubs, to game rooms, and a movie theater. If we got bored, it was our own fault (which was quite near impossible). They also give free coupons during your stay at the resort! I also want to give a big shoutout to Sarah and David for helping us during checkout. They were very courteous and professional. They answered any and all questions we may have had and gave us additional information for any future bookings. Customer service was top notch."
"We recently stayed at the Cozy Cub cabin and it was AMAZING! The cabin was beautiful and in great condition. The views from the decks were perfect with an added bonus of being able to see Anakeesta in the distance. The hot tub was very nice and very private. We used the outdoor fire pit to cook hot dogs and roast marshmallows. We had one bear sighting from the deck which was awesome. Cozy Cub is an awesome cabin with everything you need to have a great time. I will be back soon!"
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