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A Plus Towing & Recovery
5020 Second Street, Raleigh, North Carolina 27609
About the A Plus Towing & Recovery
A Plus Towing & Recovery is a trusted car repair institution located at 5020 Second Street in Raleigh, North Carolina, United States. Our experienced team of mechanics and technicians are dedicated to providing top-notch service for all your automotive needs. Whether you need a simple tune-up or major repairs, we have the expertise and tools to get your vehicle back on the road in no time. Trust A Plus Towing & Recovery for all your car repair needs.
Photos of A Plus Towing & Recovery
5020 Second St, Raleigh, NC 27609, United States
Reviews of A Plus Towing & Recovery
"Very unprofessional laughing at someone for losing their car to repo on tiktok live. Never what someone is going thru to fall behind on payments. Then yall were making fun of what the lady looked like. Sad individuals who run the tiktok miss 3 payments. Yall are trash"
"Customer service was absolutely terrible. Tried to report a genuine concern about a driver literally slinging around the car he was towing in a drive thru. A small drive thru that had many cars around that had to move out of the way and dodge this vehicle. I understand that being a truck driver can be very unforgiving and you gotta get your breaks/lunch in whenever you can, but that was just unacceptable. I would hate to have my car swung around like that. I left a message with the operator who was nice. And then was called back by someone who immediately asked “Who’s this?” Never gave a name but was more than happy to basically say I don’t know what I was talking about and I need to mind my own business. How is that anyway to talk to anyone? Stand behind you employees? Fine and a good manager should stand by their employees, but that’s not how you talk to people."
"I am deeply disappointed with my recent experience. It has come to my attention that the company only extends their kindness towards those who require a tow due to circumstances beyond their control, such as accidents or mechanical failures. Unfortunately, this sentiment is not extended to individuals facing vehicle repossession. This distinction in treatment feels like a form of customer discrimination, and I believe it should not be condoned. Furthermore, I must address the issue of overcharging and unnecessary fees. It has become apparent that the company engages in practices that lead to inflated costs for their services. This includes questionable fees that provide little to no value, adding an unnecessary burden to already stressed individuals. In these challenging economic times, it is imperative that we show understanding and compassion, even when individuals find themselves in difficult financial situations. No one should feel marginalized or mistreated because of their circumstances. Moreover, it is essential that businesses operate with transparency and integrity, rather than exploiting vulnerable situations through price gouging. Regrettably, my family feels compelled to escalate this matter to the attorney general's office, as we believe it is a serious concern. Additionally, we plan to connect with former customers who may have faced similar experiences. It is our hope that by shedding light on these issues, we can work towards a fairer and more compassionate approach to customer service. Thank you for your attention to this matter. We trust that steps will be taken to rectify this situation and ensure that all customers are treated with the respect, empathy, and transparency they deserve."
"This place illegally picked up my car without running the VIN to even see if their was a lien or loan and then hung the phone up on me when I called to ask about it. I own my car!!! No liens No loans No payments!!! I’ve contacted law enforcement!"
"Horrrrrrrribleeeee customer service. Christy or Christine (whatever her name is) is reaaaaaaaal nasty. She was rude to me & my mom via telephone, when I show up in person, she’s on the phone with another customer who also points out to her that she has an attitude. Christine then responds to the lady saying she doesn’t have an attitude & proceeds to hang up on the customer. The other customer standing in the trailer also agreed that Christine was nasty. I’m not sure if she doesn’t enjoy her job but she definitely needs to get out of the customer service business. I will be contacting someone who is above her ASAP. The younger man in the parking lot was nice though."
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