Keith Hawthorne Ford of Belmont 617 North Main Street, Belmont, NC 28012

"The service isn’t the greatest. We dropped our car off to get a water pump changed and that took a month… didn’t have our car back for even a month and had to take it back up there because our car was kicking back when we hit the gas. Took two weeks for it to get diagnosed then they finally told us it was the transmission and it would take 8-12 weeks. So we found someone else to do it for us faster. We couldn’t ever get in touch with them and always got the run around. Finally the other place got ahold of them and they wouldn’t cancel the claim because our car would be done that week. Half a week later we couldn’t get no one on the phone then finally got an update that it was the wrong transmission for our car that got shipped. So we tried to go through with the claim getting canceled and they wouldn’t pick up for us or the other place after that conversation. We finally got a call last week our car was done and had the other place pick our car up, not even a mile of them driving it the car was kicking again. It wasn’t the transmission at all that was wrong with the car. The service department don’t answer phone calls and when they do the lead guy don’t know anything about the cars or have updates on them. I feel like they’re just for money or the mechanics need to be looked over more than what they are."

"I purchased a 2023 Mustang a couple weeks ago and had a great experience. I couldn't get to the dealership for 2 days and they held the vehicle with a deposit until I arrived. When I arrived for the test drive, both the car and sales person were waiting outside for me. I drove almost 4 hours for the perfect car and the stellar customer service. The communication was great from start to finish, and the dealership followed up to ensure I was happy with my new ride."

"Along with God's provision and guidance my salesman Chase and I was able to make my experience and decision go smoothly. I left as a proud owner of a 2018 Toyota 4 Runner."

"I bought a 2018 Chevy Silverado z71 from this dealership and my salesman was great.His name was Jose and he did a wonderful job along with the rest of the staff. If you are in the market to buy a new or pre owned vehicle I definitely recommend Keith Hawthorne of Belmont. Thanks guys"

"Doing a bunch of truck research I was looking at either a Ranger or Maverick. Chris was the sales person that greeted my wife and I. I immediately said "Only looking, not at all buying today". As I enter the sales floor I eyed a 2023 Maverick Lariat Hybrid and jumped in the back, then the front. Fast forward, done test driving several trucks and one was a Maverick XLT Hybrid. As we sit and talk numbers (wait. I'm not buying, just looking) I keep comparing the rides and asking about the Maverick Lariat on the sales floor. That truck was ordered by a customer, but they never put any hold on it and was not responding to the dealership. So Chris asked the sales manager and said that if I'm really interested, he can get me that Maverick (grrrr.. not buying today). As we talk I softened up and agreed to move forward with the purchase. Where the tires meet the road. My wife and I are sitting with the finance manager Randy, who is very upfront/real and a joy to talk to, He shows great interest in the Mini we drove up in and he and my wife just had a nice side conversation about the car. I did not feel strong armed in any way. After a long wait (on the banks) we signed and I drove out with a 2023 Maverick (not buying anything.. right!) In the end, very happy with the entire experience from the walk in to the drive out. Thanks Chris and Randy for your professionalism!"