Banfield Pet Hospital

"Made an appt online for today at 2pm and received a call from Ruthy telling me that the online appt was just a request and no appts are available. She stated it’s in the fine print but there is no fine print and I received an email saying my appt was confirmed. Very disappointed as my pet really needs to be seen today."

"Please do not waste your time here. I was told i need a $800 X-ray to see why my dog won’t jump on my bed but i told them before the X-ray was done he doesn’t have broken bones so are they sure he needs that. They completed a lameness examine 3 weeks prior and no issues. They insisted to get it done for a ligament issue and once i got the X-ray i was told X-rays would not show ligaments just bones. My dog isn’t limping or crying to the touch so i already knew it wasn’t a bone but taking banfields advise i went ahead and wasted $800 just to be told his bones are good X-rays don’t show ligaments so i will need to get a mri but the X-ray didn’t show any issues.Why would you insist i get a X-ray if you can complete a lameness exam 3 weeks prior and not see any lameness in my dog knowing a X-ray shows bones only? I trusted their advise because they are experts but this clearly shows they are not experts because i should have been told a X-ray would not show any ligaments issue and as we know if a bone is broke the pet(dog) will show signs which my dog never did! What a waste of $800 and i still have no clue why my dog squeals when jumping on my bed or getting out of my car!"

"Brought our dog in for an ear infection...was told they would fit her in when they could. Within an hour, she was seen and had everything explained to us. Very friendly and helpful folks!"

"Took great care of our 2 1/2 month old kitten! They were extremely understanding with us being a bit late which was so so appreciated and I was given an extremely in-depth explanation of what happened and how our kitten was doing. Banfield definitely succeeded at making this a stress-free visit for myself and kitten alike."

"Very positive experience with both of our dogs at Banfield. The staff is very friendly and very helpful in answering questions."