Banfield Pet Hospital

"Miscommunication from the front desk male that I spoke to on the phone. He assured the first visit is free (he has a coupon to apply he said) and said it would include one shot. He lied. This office upsells and gives the dog things she doesn’t need. I came for the next round of shot but instead they gave her Bordetella liquid in her nose. That wasn’t needed nor communicated to me. Money hungry team."

"Brought my cat in twice and for the same issue, got the same easy answer and no treatment, twice. They were not easy to communicate with. The drop-off stuff leaving your pet there in a cage thing and no face to face with a doctor, just not a good experience or service. It felt like a money grab. Took my cat to a real vet who actually treated her, and we couldn't be happier. I actually felt like a valued customer, something that was not the case at Banfield. Won't make that mistake again."

"Dr. MacDonald is hands down the best vet that I have ever worked with. I brought my cat into Banfield for his routine dental cleaning and noticed that one of his pupils was larger than the other a few hours after pick up. I contacted Banfield, brought him in, and even though I was a complete mess as I was terrified, Dr. MacDonald was extremely kind, compassionate and caring. She conducted multiple exams and even contacted an outside vet that focuses on eyes, to get more information. Since then, I have had a follow up, which has gone great and even have an additional one scheduled as she does not want to stop seeing my cat until he is 100%. I cant say I'd still be going to this Banfield if it wasn't for her and moving forward, all of my pets will only see her and be under her care!"

"Very kind person at the desk. Then terrible! Did not treat my dog and then charged me $92. Kept him in a cage all day, and when I asked him to treat him they didn't. I am a client who has a wellness program. Please help me find a good vet."

"Two stars because we were able to schedule us on Saturday for a Monday appointment, the doctor seemed nice on the phone but Communication/getting ahold of anyone is impossible!! I missed a call while waiting to pick my pup up. Took 30 mins to get ahold of someone. I called emailed and left a message. My husband and I took turns trying to get ahold of someone to the point I entertained just driving back to the hospital. After being in the chaos of picking my pup up managing meds and kids and payment I had questions on diet and meds. Stuff I didn’t ask or wanted clarification after talking on the phone with the doctor. I was told the doctor would call me after seeing a patient. I missed the call by two minutes. I’ve called numerous times to follow up because I wasn’t given a diet guideline for my pup who has an unknown intestinal irritation. I’m 400 in and still just confused as to what he can eat but I’m at least happy to know blood work came back normal. I get dropping off to see more of our fur babies but what good does that do if we can’t follow up or get ahold of anyone in timely manners on sensitive issues like my poor guys."