Animal Medical Center of Boone

"We were there for a vaccination and arrived early. I asked the receptionist if my dog's lungs could be listened to before the vaccine as he has been snorting and coughing a bit and I was concerned with his potential vulnerability. The receptionist told me that this appointment was not scheduled to be with a doctor. The vaccine was administered by a perky assistant who was kind and efficient. I understand that this was a scheduled vaccination and not an evaluation. I guess I just wish I had been assured that going ahead with the vaccination would be okay. It felt cold and like the receptionist was too busy to check with the doctor. My husband asked if the dog could be weighed and one of the interns helped us with enthusiasm. I asked the receptionist for more flea and tick prevention and she complied making sure we wanted our usual amount. For me, it's important to be valued, for our dog to be welcomed, and to feel like our business is appreciated."

"*THE BEST EXPERIENCE* I knew immediately when I called, I found an amazing veterinarian to call home. The kindness from those at the front desk is exceptional. The vet assistance ladies were so great and handled Kiska with so much love. There experience handling large dogs is awesome! The Dr. was hands down the best! She taught me how to administer eye ointment the proper way, and I have a future apt for dental cleanings. These doctors are down to earth, the best ever! I'm so thankful and blessed to have found these amazing folks. Thank you so much."

"I can’t report on the clinical care, but I did call to request new patient availability for my senior dog who needed a wellness exam. Honestly, I would have been fine with a waitlist or just a kinder delivery, but the way this info was delivered was not very tactful or kind. I was told, in a less than tactful way “We aren’t taking new clients right now.” No apologies, no waitlist, no explanation. I actually felt like I was annoying a complete stranger by requesting an appointment."

"Great little animal clinic! I didn't have much contact or interaction with any of the doctors or other staff because of the pandemic. But curbside service was excellent. Prices were pretty good too, only like $45 for the exam and then multiple shots/vaccines for another $45 and it all only took about 10 minutes. Definitely would recommend"

"I just want to say that the front desk people to Dr. Roten are all friendly and kind. I lost my best friend and they were so understanding and comforting during the procedure. I have taken my dogs here for 15+ years and have never had a complaint about the care or personnel that work there. Their prices are fair and as always you are included in any decisions prior to the treatment of your pet. I highly recommend and will continue taking my babies to see the staff and Dr. Roten."