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Carolina Pediatrics of Wilmington
16747 Highway 17, Hampstead, North Carolina, United States
About the Carolina Pediatrics of Wilmington
Carolina Pediatrics of Wilmington is a trusted medical institution located at 16747 Highway 17 in Hampstead, North Carolina. Our dedicated team of doctors and staff are committed to providing top-quality healthcare services for children in the community. From routine check-ups to specialized care, we strive to create a comfortable and welcoming environment for our young patients and their families. Visit us at Carolina Pediatrics of Wilmington for all your child's healthcare needs.
Photos of Carolina Pediatrics of Wilmington
16747 Hwy 17 #114, Hampstead, NC 28443, United States
Opening hours of Carolina Pediatrics of Wilmington
Monday:
13:00 - 17:00
Tuesday:
13:00 - 17:00
Wednesday:
13:00 - 17:00
Thursday:
13:00 - 17:00
Friday:
13:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Carolina Pediatrics of Wilmington
"Doctors/nurses are amazing.. that being said, the front office staff could attempt to be less rude. I am a single mom and trying to reschedule an appointment should not make me feel anxious and embarrassed by the staff’s sarcastic tone when answering my questions… and then the speed at which she rushed me off the phone. Would it really kill you to spend 1 extra minute being polite to someone who is maybe not having the best day? Also, not being able to get another appointment until a month after the scheduled one after I’ve had an emergency come up is just astounding. Do better front staff, please, some of us are really just going through it."
"We moved here a year ago and researched heavily to find a great pediatrician we would trust as much as the doctor we saw since my boys were born. Dr. Izurieta was recommended to us and we thought she was great. Unfortunately, the medical records department at this office delays everything to the point that it is unprofessional. It took two months to schedule an initial appointment because they took so long to process our paperwork. That should have been a red flag. Multiple times we have called for medication refills and they were never sent in. It’s the first week of school and after dropping my children off for kindergarten I stopped by the nurses office to drop off their asthma inhalers. Only to find out that the correct medication administration form wasn’t filled out. I immediately sent it again to the office and called and explained that I needed it completed ASAP, she assured me it would be taken care of that day. This was Monday. The boys were out of school until Friday (today) due to staggered start and the school being closed due to weather. I check with the nurses office and it STILL has not been sent in. I call back to medical records and she tells me that the paperwork I sent in was never even taken to the back for the nurse to compete, it’s just been sitting on their desk the entire week. The staff I spoke with was honestly rude and didn’t apologize for the delay at all. I am currently still waiting for the forms to be filled out. We will be switching pediatrician offices immediately. It’s really unfortunate because we had zero complaints with their doctor or nursing staff, but the lack of professionalism from their office staff is unacceptable."
"We have also had a similar experience as another reviewer previously mentioned regarding medical records from NMCCL. We have been waiting about seven weeks only for admin to be annoyed when we inquire about updates. We never got a call back when we really needed a sick visit and were refused assistance. Changing PCP and new patient registration should not be so poorly executed so we decided to find a different office."
"I just don’t understand how my vet can send out appointment and vax reminders, but this medical practice does not. The only practice I’ve ever interacted with that does not tell you when appointments are due (if You don’t remember remember to ask when you are checking out, they don’t mention it). The staff is great, but the administrative management is definitely lacking and needs updating."
"We sent them a new patient registration form on December 16th for our daughter and never received confirmation that they received it. We followed up with them a week later and the administrative staff was irritated that we had called them. They assured us that they would review our file and get back to us after they received our daughter’s medical record from TriCare. We informed them that we had all of her medical records and vaccinations on-hand and could provide them right away yet they insisted on waiting for TriCare. Here we are on January 3rd and we still don’t have any emails or phone calls from them and are unable to schedule an appointment for our daughter. Our poor experience with the admin support in this office has resulted in us switching to a different pediatrician."
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