Massage Envy

"The owner REALLY needs to fix/update the HSA issue that considers my account “suspended” every month. For about 2 years now I have had to tell the person who answers the phone that I am NOT suspended that they have to “look in the other drawer” or something like that. This is extremely frustrating bc it wont allow me to use the app either…"

"My wife bought me a $150 massage for Valentine’s Day as a surprise. The receptionist put the incorrect date in when she set the appointment. Massage envy sent me a text that states to confirm the appt which I did, unknowing what was going on. I confirmed it for the wrong date (my fault but I didn’t really know what was going on). Then forgot to ask my wife about it. They charged us for the $150 with no refund. We also had $30 left on the gift card which was to be used as a tip but Massage Envy wouldn’t refund that. So my wife is sad that she spent $180 on a teachers salary for a ruined surprise. It’s a shame to see such poor customer service and disregard for people they claim to want to help."

"Called this morning on a Sunday to cancel my massage appointment at 12pm because I woke up congested and coughing. The receptionist was very sweet and understanding but had to call me back to tell me his manager told him I needed a doctors note. It’s a Sunday so I’d need to go to urgent care just to get a doctors note… last thing I want to do is drive to urgent care when I just want to lay in bed. So the fee isn’t waived and I’m charged the cancellation fee. No compassion at all."

"I had a full body massage with Jennifer K. and she was excellent. She listened to my areas of concern and made sure to target those with the perfect light-medium pressure. I liked her techniques more than others I've tried, especially her arm/shoulder movements. I would definitely schedule with her again."

"I got a massage from Caleb. They are one of the best Massage Therapists I have ever had. Caleb listened to all of my issues, was super professional, and was able to provide excellent service. I highly recommend requesting Caleb if you go to this location."