A Plus Family Care

"I thought A+ was going to be a place that would take care of me during my pregnancy. Wish I would’ve never listened to who ever recommended this place. A week before my baby shower in 2021 I called the doctors office to schedule an appointment because I had not heard anything from them on when I could get in to be seen. They told me they would call me back. I never received a call back from them. I continued working and did my baby shower. 4 days after my shower I gave birth to a still born. I had been leaking fluid for a couple weeks thinking it was normal but still wanted to get in to the doctor but they didn’t seem to care. Never got back in contact with me after we sat on the phone and couldn’t even get an appointment set up. I have never dealt with a doctors office that tells you they will call you back to schedule an appointment. What’s the point of having the phone options if they just gonna tell you they will call you back but never do. I could have been known that I was leaking fluid from around my daughter. This practice should be shut down. They are not for the people and if you’re pregnant go to a practice that will take care of you and treat your pregnancy with importance. I was in a car accident while pregnant and working on getting my forms from this place is taking so much time. I now want to sue this doctors office. At this point they are playing with peoples lives!"

"I went here for up to 8 months of my pregnancy. Every doctors appointment was great and my doctor was great. I’ve never had any issues until now since I had to move away due to family reasons. They have been TERRIBLE in transferring my information to my new doctor. I’m 38 weeks pregnant and haven’t been to the doctor since my 36 week check up. The “third party system” they use to transfer over records said that they don’t have a file on me which I find is weird when the doctors office said they’ve faxed it over 4 times already. I DO NOT recommend this office if you ever have to leave before the baby is born because you WILL NOT receive your records when transferring to a new OB."

"Follow-up: After leaving my review, I was contacted by A Plus. Jennifer solved every issue I had. She was understanding, compassionate, and assured me of changes that would be taking place for the better. She took the time to personally call, attend every need I had and fixed an issue from previous visit. I was so pleased to have someone call and be willing to solve every issue I had. Thank you so much Jennifer! My kids and I have been patients here for almost 5 years. I continued going here because they have pediatrics, OB and physicians all in one place. However, after my experience the past couple of months, I'm switching practices. I recently had a horrible sinus infection that lasted over a week. I took 4 at home Covid tests, which were all negative, but the infection was so bad, I had to call out of work for 2 days. I was miserable. I phoned the doctor's office and was told I couldn't be seen unless I had a negative covid lab result. I was told I could come get one there at A Plus and would be given a rapid test and lab test. The rapid results were given at that time (negative), but the lab tech that came outside didn't have a mask or gloves when performing the test (I wore one in case I was positive). I was told the lab results would be in within 2 days. This has been maybe 2-3 weeks ago and have never received the test results so I could make an appointment for my sinus infection. I even checked patient portal and the covid test wasn't even listed. Later that week of my infection, after taking many OTC meds, I started feeling better and didn't see a point in making an appointment, especially after already missing work to get the covid test done. I had an appointment March 17 for a yearly OB and have not received a call of those results if anything was abnormal. I also made a request for a birth control that needed to be ordered and was told it should be in within 2 weeks. It's almost a month later and still haven't heard from anyone about getting the BC inserted. I phoned the doctor's office Monday of this week and was told I would be transferred to the nurse's line, to leave a message and they would call back that day or the next. It is Thursday and I still haven't heard back. This isn't the first time I've left a message on the nurse's line and not received a call back. When you call the main number, you will 90% of the time be put on hold for a while. I've called from my job and had to put the call on speaker because the wait was long. You will often get receptionists on the phone who sound very agitated or are distracted helping other patients at their window. I understand we all have bad days at work, but this is the majority of the time. It's not a very professional doctor's office, especially compared to other offices I've been to. The environment isn't inviting and the exam rooms are very plain and small. The restroom had paper towels all over the floor, didn't have a pen to write your name on the urine cups, didn't have paper towels and garbage was over flowing. Their location on Garner Road was definitely more clean, inviting and decorated to make you feel more at ease. I've had a few pleasant experiences when checking in at the receptionist windows and the physician who did my previous exam was very friendly and made me feel very comfortable. The negative aspects of this office out rank the positive, so I wouldn't recommend this practice."

"Not a fan of this place. They were decent when I first went. Now I’m waiting on results going on the third week. They call me every week to do results but when I scheduled an annual checkup they didn’t schedule me correctly and wouldn’t see me for what i initially scheduled for. You can also tell the doctors don’t care because the doctor had the same conversation with me after i came in for the same situation twice. Spent not more than 5-10 minutes with me. Took off work for no reason. Scheduled another appt and when they called me to cancel it, again they had it scheduled for something completely different. Just go somewhere else. I found another doctors office."

"Hello To All My name is Eric and my experience with A+ was nothing short of exceptional. I called, they set and appointment. I called to tell them I was running late. She said fine no problem. When I arrived the lady at the glass greeted me and processed my copay and gave me a form to fill out while I waited in the lobby and then was called to the back minutes later. Snappy and rude attitudes does not fit the team there at all. They were nice and energetic. The doctor and the nurse conversed with me about my visit. I feel that when you come here and see the facility and staff you will see its new, vibrant and large to handle the demand for health care. When you meet this team you will highly question that the ratings are very vague and incorrectly false."