MinuteClinic,

7900 Old Wake Forest Road, Raleigh, NC 27616

"Made an appointment for 2:20 PM. Arrived at the location and all the lights were off, the area was roped off, and not a soul was in sight. Thankfully, I was able to have my issue handled at the pharmacy, but this was just embarrassing for CVS."

"Made a 10am appointment - was there by 9:55am - not one other person was there. Prina Edralin stayed in her office until 10:35am "making phone calls" as I sat there waiting. I literally had to say aloud, "HELLO!" to make sure she knew I was waiting. Once Prina Edralin finally popped out of her office, she gave a strep test which came back negative and sent me away with nothing. 2 days later, I went to Urgent Care and diagnosed with tonsillitis! Even the doctor asked why I was not given an antibiotic from MinuteClinic ?! I am now being charged $144 for "establishing patient" .... Prina Edralin should be stripped of her medical license"

"Made an appointment in the morning for that afternoon to get a DOT physical. Those require a special doctor so you can’t just go anywhere. I get a missed call from them around 1:45 because I work in a warehouse so most phone calls go to voicemail. The voicemail says they have some preliminary questions so I called back and I could never get to a person. Was always an automated thing and then was on hold for so long I gave up because I needed to work. They call me back at 2:30 on my way to my appointment and tell me that special doctor isn’t in today and they can’t do it for me..I needed it done today and by that time, I had driven past all other minute clinics and none were taking any more appointments for the day. It screwed me over and I was very frustrated they didn’t call me earlier in the morning where I might have had the chance to reschedule. Won’t be going back."

"Pretty much a waste of time. Went in for my husbands strep throat and they sent us to urgent care because she was too afraid to swab him due to tonsils swelling. She said if she swabbed him his throat could close up and he’d need intubated, which they don’t do here. But neither does urgent care! So wasted money and time here. Urgent care swabbed him the same as usual and we’re not alarmed by the swelling. Tested positive for strep. ended up paying two co pays for the same results. Don’t recommend."

"My wife and I have both been here several times for different things. I have been for an immunization, strep throat tests on two occasions, and most recently, to be tested for the flu. Service has always been great, fast, and easy. I love the opportunity to check in online rather than having to come to the location and wait, however, if you choose to go there to check in, it is inside Target, so you can always shop while you wait. I never look forward to being sick (does anyone!?!) but I will definitely be back here again."