Monarch Behavioral Health Outpatient Office - Cary

"Once again our appointment was cancelled and rescheduled. 20 minutes before the appointment time. That’s ridiculous! Fortunately I was home and it was a remote visit but the lack of consideration and respect you have to cancel an appointment 20 minutes prior is soooo unprofessional! Seems it Monarche’s standard operating procedure! ."

"From start to finish, the experience of Monarch was undesirable and entirely ineffective. The doctors are not available when needed outside scheduled appointments. And the process of getting a appointment was grueling and an uphill battle. Absolutely recommend to avoid Monarch to any and every person that asks or mentions this horrendous operation. Despite trying.. It is ineffable how terrible the patient care and services are."

"Monarch is very valuable asset to the mental health community in North Carolina. I’ve been a client of theirs for five years at the Wake Forest location, and have always had great experiences with the various doctors, nurses and counselors they employ. They help with resources if there’s some thing they can’t help you with, as well as medication, and counseling. I would highly recommend Monarch to anyone looking for mental health services."

"I sought out Monarch to get counseling for my daughter. After doing the first assessment, they told us she would be waitlisted for a therapist and we never heard back. 6 weeks and 3 phone calls later, still no change or update regarding when I can expect my daughter to get help. Why are you taking new patients and assessing them, only to waitlist them for weeks? Clearly can't handle their current workload and this is not a place to seek out for immediate help."

"Monarch has been very helpful to me. I see a therapist and an NP to monitor the medications I take. I've done well with the therapists I've had, just 3 in 4 years. I connected really well with the last 2 I had. They gave great ideas to help me deal with things when they feel out of my control. The NP who works on my medications stays in touch with my primary care doctor so everybody is moving in the same direction. I really like this, not all places do keep in touch with your primary doctor. I've used other places, this is the most well put together one I've found. They've got you covered in every way. I definitely recommend it."