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Banfield Pet Hospital
6016 Falls of Neuse Road, Raleigh, North Carolina, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Raleigh, North Carolina is a trusted veterinary care institution located at 6016 Falls of Neuse Road. With a team of dedicated professionals, Banfield Pet Hospital provides top-notch medical care for pets of all shapes and sizes. From routine check-ups to emergency treatments, their experienced staff is committed to keeping your furry friends happy and healthy. With state-of-the-art facilities and a compassionate approach to animal care, Banfield Pet Hospital is the go-to destination for pet owners in Raleigh and beyond.
Photos of Banfield Pet Hospital
6016 Falls of Neuse Rd, Raleigh, NC 27609, United States
Opening hours of Banfield Pet Hospital
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"This place is a joke. I made an appointment for 12:30 to get my cats ears looked at. She tells me to leave my cat and they can probably get to her around 3:30-4:30. I drove 35 minutes to this location and took the time off work to get my cat looked at. Then they asked if I wanted to come back on Monday. I walked out. They could have called me beforehand. What a waste of time and totally unprofessional! It was my first time here and I won’t ever be back."
"This location takes such great care of my dog and cat, they have the most caring people working here and I appreciate the love they give my furry babies every time the go in! Update: I haven't needed to change the stars on this review, they've been so wonderful and compassionate, especially as my dog enters his senior years and needs extra attention. They know my pets by name and give them so much love. My cat is a pain at the vet and they do what they can to make it quick and easy on her as she's on the defense."
"I used to have so much faith in Banfield but level of service has gone down tremendously! We always get the paw nails Dremeled when our doggy visits and have been questioning why some were left so long! Well we had them done again and then she was boarding two weeks later. We get a call the first day saying she torn her nail right off and it was due to them being too long! Thank you Banfield for adding a $500 bill on top of boarding for something y’all should have done! And if you’re not going to do something complete, TELL the people you charged full price as to why! They don't even care because the complaint was made and requested to talk to the manager. It’s been a week and still no follow up. Don’t bother calling at this point to say you’re sorry this happened!!"
"When I walked in the Northridge Banfield I was not acknowledged, the staff member was assisting someone at the counter. Once she finished, she still did not acknowledge me and went to the back for 10 minutes. She returned to the counter to find me still waiting with another lady who had entered while she was in the back. She smiled and acknowledged her and turned reluctantly to me to say “sorry”. She performed the intake and called the nurse. The nurse came to the front and stated that I could not accompany my dog during the assessment due to their COVID policy. I was there for a “consultation” after the vet at Falls Point Banfield had found a polyp. I could respect a COVID policy if I saw evidence of it. However, NO ONE had on a mask. Therefore, I interpreted the COVID policy as poor service and left!"
"We usually end up waiting around quite a bit, Even with the scheduled appointment. It's typically not a big deal for most people, My dog is reactive and has to come in on medication, still waiting around for 30 to 45 minutes to be seen can be a little tricky. She isn't aggressive, but she was a rescued street dog, so she has some things to work through. The care plan has been very worth it for us though, and the prices are cheaper than some of the other vets we've been to."
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