Novant Health Cancer Institute - New Hanover (Oncology/Hematology) 2131 South 17th Street, Wilmington, NC 28401

"I have come across many wonderful professionals at Novant. I would not want them to be misjudged when I say that Novant has nothing to do with healthcare. They are in the business of health providers, and they care nothing for patients outside of generating money for their business."

"I appreciate Dr. Buckingham and the staff that work with her. Charlotte was pleasant as well."

"My husband and I were very impressed with the whole team at Novant Health Cancer Center. From the minute we walked through the door until we walked out the door, we were met by friendly, big hearted folks. The facility is clean and very nice. It's easy to park and the staff is professional, but, warm and friendly. They make you feel welcome and show concern about your health. When you meet with Dr Nieves you will leave feeling heard and educated about your condition and your options. You have phone numbers and understanding of who to call when and for what. Exceptional service and care are what I received. I'm very impressed with this facility and their staff!! We left feeling like the weight of the world had been lifted off our shoulders. I'm awaiting my surgery right after Thanksgiving and am ecstatic with the speed of this process!! Thank you for hearing me and treating my condition as swiftly as you are Dr Nieves. Until my surgery......"

"I was having issues about a year ago. I was very tired, weak and started chewing ice out of no where. My mom recommended I see Dr Mcnulty and I am so thankful I listened to her. Come to find out I was having an issue with low iron. He said I needed a iron infusion and they scheduled for me receive 2 bags of straight iron. He said it would give me a lot more iron than a regular blood transfusion. I was worried that I was going to have to go to the hospital, but they are set up to do it right in there office! I had to come back and get 2, at 2 separate sittings a week apart. The nurses in the fusion room were the best I've ever been around. Awesome people in this office! I hope you never need them, but of you do, this is the place!"

"After 19 years of being a cancer survivor I was diagnosed with a recurrence. This practice never once discussed what portion my insurance would pay and what amount I would be responsible for. I tried to make a payment at the Waterford office and was told once they didn’t know how to take my payment and a co-pay at the same time, and then I was told I didn’t have a balance. So today I received a notice from a collection agency. The billing department is in Charlotte, not even locate in Wilmington, the lady was not helpful at all. All she could say was contact the collection agency over and over. Not willing to take my payment. What a wonderful experience to find out your cancer has come back and then in 120 days I get a notice from a collection notice. The office staff wants to be so friendly but not once did they ever discuss the cost of my monthly shots. Keep in mind that these monthly shots are $6,900 the insurance I have charges $3,900 and they never discussed a payment plan or the cost of these shots. My insurance pays a huge amount of this expense but the deductible is what I owe. Think this thoroughly before you decide to go thru treatment. I do plan to discuss this issue with my physician on my next appointment."