Avance Care Morrisville,

6402 McCrimmon Parkway, Morrisville, NC 27560

"I’ve been a patient at Avance care for many years. I almost left for another provider years ago due to the office being disorganized and unprofessional in Garner. However, I started seeing Dr. Cox in West Cary and then Morrisville. While he’s been one of the best primary care doctors I’ve had, something has changed in the past 6 months or so and the office seems incapable of coordinating anything internally. Had to go without meds for about a month in Nov/December because of a mess-up that no one seemed to be able to understand/fix. Managed to get the meds last month, and now back to square one with the same type of mess up (sending the wrong prescription) I had to deal with before. The medical assistants seem to not grasp any of the info I give them and none of it ever seems to make it up the chain. Any info left with the front desk is not relayed or miscommunicated. Someone may respond to the internal message system the following week, but usually that’s also not making it to the primary care provider. Regardless, everyone there will try to blame it on insurance or the pharmacy, but it’s not like I’m incapable of speaking to either of those. The problem always leads back to Avance Care every.single.time. It’s time to move on, I guess, but I’m sad I’ll have to begin looking for a new primary care doctor. It sucks to find one you trust and then have to leave because the office itself cannot function."

"To talk to the office you have to talk to a scheduler which most the time is outsourced in another country, you aren’t speaking directly to the doctors office. You send messages in your portal and you don’t hear back. There follow through is lacking. And how can you trust a doctors office for care if you can’t even speak to them directly when calling. I understand big companies using outsourced customer service but not a doctors office you are dealing with medical issues and people’s lives. I probably won’t be returning unless it’s absolutely necessary and I’m desperate"

"I’ve seen Micaela Burke here twice. Each time she was thoughtful and diligent in handling my care. I always go to Avance, either this location, or West Cary, whether I have an ongoing or urgent problem."

"I have been a patient for the more than 10 years. Nowadays a lot of follow ups are needed if you want anything from them. I had to send multiple messages for getting referrals. I had requested referrals for 2 procedures, they informed me that referral was provided for only 1 of them, without bothering to provide a reason why the referral for the 2nd procedure was not provided. I think they are getting too busy and hence are not able to properly give time to each patient. I may be looking to switch to another provider to see if I have a better experience elsewhere."