Walgreens,

9202 Lawyers Road, Mint Hill, NC 28227

"Different problem every time you visit. Whether it’s not having prescriptions ready or not communicating with customers when something is unable to be filled. I would give less than 1 star if I could. Avoid this pharmacy if all cost. You will get a headache and no prescription."

"You have all these things listed to help you get through Walgreens quickly. About a week ago, I tried 2 or 3, and there was nothing handled quickly. I already had an Rx there so I ordered a few more things to pick up. You advertise that all the items can be picked up at the window. Walgreen's window was not available that day due to some work being done. I then went around front to park. I wasn't sure what to do so I finally got out and went in. (Oh I had used the pay before u go feature also) so I go in, they give me my order, but then tell me I have to go to the pharmacy for meds. This was all hard on me as I have a bad back. I get to the pharmacy, and tell them that I already paid for everything. Well, no one knew what to do with this information. I really couldn't believe it. I stood forever while they decided what to do. Finally a meeting of the minds, they decided what they would do....nothing was fast or smooth about any of it, but that happens quite often."

"There was easy parking. The store was very clean. I had to talk to the pharmacist about 2 prescriptions. She was very friendly and helpful. She was going to handle the situation I told her about."

"Yesterday was my first time using this pharmacy to fill a prescription. I'm new to the neighborhood and I wanted to use a pharmacy close to home just in case I would need them in the future. I provided the phamarist with the wrong insurance card and she immediately told me that she couldn't assist me. I found another insurance card in my purse, the most recent card (3/2020) and she declined it saying that she could not help me. I said ma'am I just left the urgent care, my insurance is active and she said well we can't use expired insurance cards. I said but I can call my insurance to get the pharmacy processing information, that's all you'll need to process my medication. She said you can call the number on the back of your card to reach customer service (as if I asked her to call my insurance) I said ma'am I just said I'm going to call and drove to the side. Now I work for an insurance company, pharmacist are suppose to call your insurance to get what they need to process your medication, but this one was so rude and she didn't care! I called my insurance and the insurance agent offered to call Walgreens for me and advised me that my local pharmacist should have never acted like that towards me. I was placed on hold and when the insurance agent returned she said ma'am your medication is ready, your pharmacist recieved a paid claim. I drove to the window and she said "hi, how may I help you" (as if I didn't just leave the window 10 minutes prior). I have never experienced such a rude personality at a pharmacy in my life, so unbelievable. I will NEVER use that pharmacy again or utilize their store."

"Some of the people answering the phone have NO idea what they are doing or seem to care. Took 2 days to get my Rx. filled even after telling me I was not due for refill when I Clearly it was ! My 82 year old mother had to make 2 trips there to get my Rx. This is unacceptable and they just lost another customer. If Zero Stars was an option , that is what I would give them ..... smh Never Again Walgreens in Mint Hill ! NEVER AGAIN !!!"