Walgreens,

2200 West Sugar Creek Road, Charlotte, NC 28262

"I wish I read the reviews before I changed over from Walmart. Worst customer service eveeeeeeeer!!!! I'm going back to Walmart. They are extremely unprofessional. Long hold times in the drive thru and store. I was on hold for 30 minutes, and finally got someone on the line and he asked to put me on hold again. I said I've already been holding for 30 minutes and he said "well your on hold for life" whatever that means. They took forever to process my transfer. So I went a week without my proper dosage of psych meds. I was having withdrawal symptoms. Then when they finally got the prescription it took days to fill it. The process to transfer my prescription profile back to Walmart was also almost impossible. They would not answer Walmarts call. I had to go up there and demand it be done. Just terrible."

"On average takes more than 2 hours to get through to the pharmacy on the phone. Often times someone will answer then hang up, meaning you'll have to work your way through the queue more than once. Prescriptions aren't even ready when they say they will be. Prepare for an in-person visit to take between 30-60 minutes minimum."

"Had an appointment scheduled for a vaccine. Waited in line to check in and was told to take a seat and someone would be with me with paperwork when the line cleared. Flash forward to an hour later...more and more people were coming to pick up their prescriptions/the line continued to grow, and I still had not even been given paperwork. I ended up just canceling the appointment from my phone and decided to leave. I will try another location in the future. This place is not staffed to handle in store pick-ups, vaccines, and a drive thru. I understand waiting a few minutes--10-20, but an hour for a scheduled appointment totally defeats the purpose of scheduling an appointment. Furthermore, the number of people waiting with me was a bit ridiculous. It didn't seem anyone's prescriptions were ready despite customers saying that it was previously called in."

"This location is terribly understaffed. Sometimes the drive-thru is closed. Be prepared to exercise patience and wait. The other reviews mention being on hold on the phone a long time. Then often being hung up on when the phone is picked up. I experience this every time I call I call from 2 phones at once."

"Worst branch of a Walgreens I've ever been to. I've called many many times over several months and 8 out of 10 times you'll hold for 10+ minutes, only to hear a person pickup the phone and fumble with it. Then hang up. There's no way it's accidental. It's repeated and habitual. I've mentioned it when picking up scripts but they shrug you off. Now I'm trying to transfer all my scripts to CVS but they don't even answer when other pharmacies call! I'm forced to call my doctor and ask them to just call in another to a functioning pharmacy! Did you know you can't give less than 1 star? I'm trying here .."