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Novant Health-GoHealth Urgent Care
9550 Rocky River Road, Charlotte, North Carolina, United States
About the Novant Health-GoHealth Urgent Care
Novant Health-GoHealth Urgent Care is a leading healthcare institution located at 9550 Rocky River Road in Charlotte, North Carolina, United States. This urgent care facility provides high-quality medical services for individuals in need of immediate attention for non-life-threatening illnesses and injuries. With a team of experienced healthcare professionals, Novant Health-GoHealth Urgent Care offers prompt and efficient care in a convenient setting. Whether you require treatment for a minor injury, illness, or preventive care services, you can trust Novant Health-GoHealth Urgent Care to provide compassionate and comprehensive medical assistance.
Photos of Novant Health-GoHealth Urgent Care
9550 Rocky River Rd Ste 150, Charlotte, NC 28215, United States
Opening hours of Novant Health-GoHealth Urgent Care
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Novant Health-GoHealth Urgent Care
"0 STARS ! THIS PLACE IS A JOKE. FIRST OF ALL….. I’ve never written a bad review in my entire life. Had to log on just for this one. Front staff lack professionalism in every aspect. The two ladies, one old, and one younger talked about how they don’t get paid enough for certain things while I and another patient sat there awkwardly listening on top of other nonsense. Not only that but they were rude for absolutely no reason. The service by the doctor or nurse, I can’t remember which, was rushed and seemed annoyed I was even there in the first place. Not only that but they didn’t run my insurance after I GAVE them my card and I received a 500 DOLLAR BILL!!! For a covid and flu test and horrendously rushed 1/10 service. I will never return here and hopefully you don’t step foot in this place either!"
"I am very pleased with my care from Novant GoHealth, I scheduled my appointment online, arrived on time and was seen right away. I received a Covid test, Strep test, and Flu test and within 10 mins I had my results. Dr. Lisa Burke was attentive, compassionate, and knowledgable. I was very pleased that she offered holistic treatment (honey, salt water gargling, etc) options along with prescriptions to help me overcome the flu. I know that feeling ill can be a contributing factor to being impatient, these workers are really doing their best and I appreciate that! I would definitely recommend this location!"
"Scheduled an appointment & came in for a broken toe. I mistakenly scheduled it for the wrong day and wasn't aware. The young black lady at the front desk was VERY rude for NO REASON. When I walked in and went to front desk I told the woman I had an appointment. She just looked at me and said "I don't have an appointment for you". I told her I would show her the email confirmation and started looking for it. I told her I couldn't find it & she looked at me with a blank face and said "it would've been a text message". Why would she sit and let me look for a confirmation email knowing that it would've been a text message?? While I was looking for the confirmation, I asked if she could check for my appointment under my name because I couldn't find the confirmation. Again, she looked at me like she was annoyed & said she didn't have access. Afterwards I left. I don't want to be treated by staff who have an attitude and are blunt for no reason. I couldn't find my confirmation and the woman at the front desk wasn't willing to help me figure out when my appointment was. So I limped back to my car with a broken toe and had my daughter drive me to a different urgent care in Harrisburg. Thankfully their staff was very friendly and very accommodating even though they were busy. If you need urgent medical attention and like front desk staff members who are rude and have an attitude for no reason. Then this is the location for you."
"Poor service. The lady in the front desk gave a walk in appointment for someone in front of us in 10 minutes after they arrived, but for us she asked to wait for 3 hours or go back home and come again at that time. What is the point of accepting walk-ins in an urgency care. Even without consent an appointment after 3 hours was scheduled. Had to mention that we can't wait for 3 hours as my kid was coughing intensively and he was RSV positive. I had to call and make sure it is cancelled and not a no show else they would charge for this."
"I took my daughter there today for an ear infection and the MA had no bedside manner. She didn’t introduce herself, she was short with her words, she was inpatient and made it clear she was in a rush. At one point she told my daughter, “come on, I have other patients”, when she was afraid of getting the strep test done. I work as an MA and know this is not how to treat patients, especially 8 year olds. The PA was wonderful however. I really liked her. Shawna, you need to work on your social skills and bedside manner with children."
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