Hopebridge,

701 Forest Point Cir, Charlotte, NC 28273, United States

"I've been contacting this clinic since Dec 2023 numerous times. My son was referred here for a 2nd opinion on his diagnosage and each time I called they would transfer me to a voicemail to leave message. Not once did they ever mentioned a waitlist. Today is the 5th time I've contacted them as I still have yet to heard from them. FI ALLY the lady told me Oh there's a 9month waiting list. WELL GEEZ had the lady from the first time told me that I wouldn't had wasted all this time contacting them waiting for an appt. Horrible customer service it only took them the 5th time to FINALLY tell me the reason why I never received the call for my appt. I would not recommend as they obviously don't know what they are doing from front desk to the scheduling team."

"Very rude over phone. Did not even ask patient Name & DOB but says no referral received. I am wondering how bad the service would be here."

"Early December I found out I was moving to NC from FL. I started paper work since I knew It was going to take a quite some time to do insurance and the first evaluation for my son. I was supposed to hear from them mid Jan and never did. I decided to go since they never pick up their phone and got to do the tour and I wanted to see how the process was going since you know that with our kids every minute counts and they never got back to me. And I got an email end of April. Come on almost 5 months to get in? No thanks! Super disappointed."

"Great place!"