SME, Inc. USA Superior Medical Equipment

"Sent me a bill with no information on it. I called to inquire about what I’m being billed for. They pumped me for personal information, refused to tell me what the bill is for (or even date of service), and then hung up abruptly. This sure sounds like a scam billing operation from my experience. Response: In response to the company's claim that I would not assist in confirming my identity, I can only say - nonsense. I gave my name, address, invoice number, bill number, etc. I was unwilling to provide my DOB and SSN. I'll repeat - I'd avoid this operation and be cautious if they send you any correspondence (unsolicited, as in my case)."

"SME is listed as in Network with my insurance. Spoke with billing office about upcoming knee replacement post op supplies. Girl I spoke with would not listen to my question about whether or not equipment would arrive in time of my surgery or not. Kept telling me that they had to have drs orders before sending. I told her I knew that, Dr has told me to find out where I can get equipment and he will send orders. All I needed to know was whether or not I’d receive equipment in the time frame needed and she kept telling me they couldn’t send without orders. She then hung up on me. Very rude for customer service."

"Our busy Physical Therapy office had ordered a Massage Gun from SME and, through no fault of SME, the massage gun would not hold a charge. I contacted their help desk and Zachery helped me get set up with a new Massage Gun and a return label for the broken massage gun. I am so pleased with how quickly and effortlessly this was resolved so we can get back to helping our patients feel better. Thank you Zachery!"

"This company is price gouging. I went to the doctor through Duke urgent care. They recommended I get a wrist brace. They offered a quality product apparently sold by SME. Little did I know I was going to be charged $183 for a simple wrist brace. Similar quality braces can be found online for $25 -$50. I figured I would have to pay extra at the doctor. Maybe $80, but nothing over $100. The doctor and staff claimed ignorance when I asked how much the product would cost. Some garbage about the cost being determined by the insurance company. I would have laughed out loud and immediately left if I'd been informed of the actual cost. One would hope my insurance, Blue Cross Blue Shield, would push back on this type of predatory medical equipment peddling. Unfortunately they did nothing. My issues were exacerbated when I received the bill from SME. I hadn't done business with this company so I throw the paper away thinking it was a scam. Yesterday I was called by collections saying I owed money for a product I received at the Duke clinic. I was confused because I'd already paid my Duke bills. It turns out Duke prefers to offload their price gouging products to SME. I called Duke to resolve the issue. They told me to call SME. I called SME but they blamed my insurance for accepting the overinflated prices they set for their product. At this point everyone is trying to offload responsibility for a system which is advantage of patients in need. Some positive things. 1. The SME woman I spoke with was kind. Her name is Shannon. She was informative but claimed she couldn't do anything to change the cost of the product. 2. The lady at Duke billing was very kind. 3. The wrist brace is good quality and made in America. 4. The medical staff at the urgent care was kind and competent."

"I cannot say enough about how impressed I am with their customer service. I specifically worked with Rianna Thomas, who worked tirelessly with me to build out an equipment list for a brand new clinic. She communicated fast, effectively, and was always there to answer any of my questions. No waiting for a response days later, she always responded the same day. I would recommend anyone looking to purchase equipment to use SME. Their prices are tough to beat and the service they provide is fantastic. Thank you so much."