MinuteClinic at CVS

"Had an appointment set up for 4:50 on October 12 had a confirmation email and everything and no one knew anything about it checked the address date time ect I was still in the right place and no one could help me"

"The hours they have aren't correct. Seemlying close whenever"

"I had an appointment scheduled at 9:40am and 9:50am for my 2yo and 4yo for their flu shots. After coaxing, crying we got there at 9:44am. No one was around when we came to check- in on the kiosk. As we were waiting another girl came in about 10 mins after us. We kept waiting about another 10 mins and the patient and nurse practitioner, came out of the exam room. We waited a few more minutes for her to clean the room and prepare. While she out of the room she spoke to another lady who was checking-in. The lady made small talked with the NP and said “Are you Traci? My husband saw you yesterday and you were awesome.” She then called the girl to come in who checked-in after us. I was thinking okay this is odd but maybe her appointment was before us. As we waited, the kids, who were anxious about getting a shot in the first place, my husband and I decided to distract them by walking around CVS and after buying some toys we went back to wait in the small waiting area. I asked the lady who had chatted with the nurse what time her appointment was. Since it was now 10:30 and we were still waiting. She said it was for 10:20am. I was thinking okay great we will be next. It was now about 10:34 Am when the nurse and the patient who had checked-in right after us finally emerge. She cleaned the room and then seemed as though she was finally ready to take us but then called the lady whose appointment was at 10:20AM. I said ma’am we’ve been waiting here since 9:44am. It clearly says we are next up on the screen why are you taking this lady first? Her appointment is well after our 2 appointments. The nurses practitioner said we had not been waiting in the waiting area the whole time and that she couldn’t take us. The nurse then lied and said she called our names but since I was there both times her door opened she never called our names. Even the other 10:20am patient said “they were here first please take them.” The NP responded that she would not take us since we weren’t right there and were walking around. Is this even a policy? The other patient that was there was walking around too, I told her. This was clear discrimination against a mom with her 2 young children. Minute clinic why even have appointments for young children if you are going to have nurses that discriminate against them?! Totally not a kid friendly person or place. Just an absolute awful experience. I was on the verge of tears because I couldn’t believe how this nurse was treating me. Since I was almost crying and the kids were getting upset, my husband told us to leave. I will never go to a minute clinic again because of this. Please review the store security cameras to see the blatant discremenation of this employee. You will see I was watching and waiting the whole time. This NP does not reflect the friendliness and professionalism that CVS is about nor does it reflect our small town of Davidson’s values of caring for others."

"Brought my son in for a Covid Rapid test, when scheduling an appointment it states results by end of the day. The nurse tech at the Davidson location was SUPER nice, after submitting the sample she told us she would call us in around 40 minutes with the results. 24 hours later and multiple phone calls, still no results. Looking like another 2 days my son is out of school and I'm home from work, I really hope we receive the results by the end of today...."

"Marketed as a walk-in clinic but they don’t actually take walk-ins. Not very nice about it either. Go elsewhere!"