Luke Medical Clinic 125 West Catawba Avenue, Mount Holly, NC 28120

"I found the staff at Luke Medical Clinic to be polite, compassionate and very knowledgeable. I would recommend them to anyone."

"This office once upon a time was the very best they once actually cared about their patents. They do not care about patents now at all its all about money for this office!"

"The only reason I am giving two stars is the Doctors at Luke medical are wonderful. But their office staff are very disrespectful and rude. Totally disorganized and flat out unprofessional. I received not only a call with a voice mail left to please contact the office for my results, but also a text message. when I contact Luke medical, I was told this was in error my results were not ready and that the automated system sent it by mistake, and they have been having issues with it. I explained to the women I also received a voice message on my home number, and she told me no one from the office called me and that the results weren’t ready. Now between billing issues, computer glitches and phone issues I told the women I’m not sure what’s going on, but these are starting to become an issue she told me LOOK SIR we are trying to correct them, but it will take some time. Ya. Not sure I want to waist anymore of mine with staff like this. Waiting for a call back from the Doctor and will determine if I want to continue with the Practice. Sad to see how this office has deteriorated over the years."

"I am giving a 1 star not because of the care received (Christina and Mackenzie are excellent) but for the office staff and lack of accountability. I have had consistent issues with getting referrals submitted, to the point that if I don't babysit the office and call up there multiple times a week, my referrals do not get submitted and am having to wait months on a resolution. Because of their lack of accountability and negligence, I am now stuck with a bill from another office due to a referral that was forgotten about for a month. How is it that, as a patient, I can't trust that when I ask for a referral, it actually gets done. Not to mention, when I complain to the manager, her excuse is "oh we just lost an MA, we are behind on paperwork." Their lack of being able to keep their staff as well as their high turnover is impacting patient care negatively. If it weren't for them being the only office to accept the highly specific insurance we have, we'd run for the hills to a new office. Nothing but issues from the office staff since joining as a patient."

"I have been going here for years, and though I have dealt with Dr. Glass a few times that have been positive, most of my dealing are with Krystal. Caring, insightful and compassionate are my first descriptors for her. Although she's seeing other patients, when she's dealing with me, I feel like I have her undivided attention and I'm not an afterthought or a check. Absolutely recommend her. Staff there are always pleasant and I appreciate their efforts too!"