PetSmart

"PetSmart must be in the business of training their staff to talk down to their customers. Went in the weekend to purchase 2 fish. Mind you I have successfully taken care of multiple tanks throughout the last 20 years, the cashier decides to run me through the ringer, give me an attitude and when I told her I had been successful in the past she whips the receipt at me and tells me to make sure I hang on to it. I should frame it and the picture of the fish (who are doing wonderfully by the way) and shove them in her trashy face!"

"Found what I wanted and more! Great variety of options for dog treats and toys. My pup is an aggressive chewer n I was able to find him several toys that he hasnt completely destroyed in one day. Also services available for grooming ..training..even a pet hospital."

"The employees are friendly and helpful. A few of the items I needed were marked on sale but didn't ring up as such. The employee was happy to fix the price for me and another employee helped me load the heavy litter into my cart and also into my truck. Good service and prices."

"Was not happy camper with experience from beginning and that reflected in end of grooming. Jack will be going back to previous groomer in future. I’d rather pay $10 more dollars for more personal visit with less confusion and more perks!"

"Dropped our dog off this morning for grooming. They cut his leg and had to take him to the Vet in the store. Our dog had to be bandaged up by the Vet, put in a cone, and given pain meds. The groomers called and said he was ready. When my wife went to pick up the dog he was only partially groomed (one leg was not trimmed while the others were), his face was not trimmed (as requested), paw fur was not trimmed, and in some areas he was shaved to the skin and in other areas he was not. It looked as though once he was injured, they stopped trying to groom him. They comped everything due to the injury, but our dog looked horrible. We had to have him finished and my family had to stand around the store for an hour to wait. I am thankful that the Vet was there to deal with the cut and understand that this can happen as part of grooming and am also appreciative of the comped services, but if we take the dog there for grooming, then grooming needs to be complete when they say he is ready. It felt like they were just trying to push him out. I am very disappointed and will most likely never return."