Rock Hill VA Clinic 2670 Mills Park Drive, Rock Hill, SC 29732

"I had to contact the clinic. It took 8 times to get through. The receptionist would pick up the phone ask me to hold the call would drop. 8 times of this. Finally I said I can’t hold it keeps hanging up. She said I’m sorry sir but you will have to hold. It didn’t hang up the last time but knowone came back to the phone. I then called the Columbia va told them about it and someone called me within 10 minutes from the rockhill va. I asked to speak to my nurse they told me that the nurse would call me back in 48 hours. I told them it had been 48 hours. They told me that they have no control over it but since it was a new call it would be up to 48 hours. The nurse called me one week later. When she called she seriously asked me why I called but that was told to two different receptionists on two separate days. The reason I’m writing this now is my main concern. I actually called today asked for the nurse to call me. I said it can take her a week to call me can she call me today. I was told probably not it’s Friday. I don’t understand what that has to do with anything. I said never mind then. The receptionist seriously said ok then have a good day and hung up. The doctors and nurses might care about us but the receptionists don’t care at all . The nurses are over worked that’s why they can’t call the same day . I understand that . But the receptionists need to be fired. I’ve actually been there standing in front of the desk and they were laughing joking talking about dinner. My question is why is it so hard to get through to speak to the receptionists. They do seem to have a lot of time on their hands .now another 5 days later no call or even responded to this review. I just edited it to show that they don’t call or care."

"I moved over 2 hours away 6 months ago. I keep getting calls about my annual check up. I’ve called them twice stating that I’ve moved. Both times they say okay we will take you off the registry. I got called again today. Nov 29 2022. When I called back to let them know for the THIRD TIME they didn’t answer . I tried a little later and they auto ended the call."

"Very poor service it this clinic! My dad had an appt for labs an to sign forms need to get his prescription filled. They had no record of what needed signed wanted him to come back for another appt. It's not easy getting him to appts, I have totake time off work. They should have everything needed ready for his appt. This is not the first time we've experienced poor service ."

"Audio Appointments get no reminder. They will call you and tell you your late for your appointment but will not give you a heads up the day before. I had the wrong time down in my calendar (my fault) and missed a call apparently asking if i was at my appointment. Little late but I jumped in the car and headed out. calling along the way and on hold the entire drive. I pulled into the parking lot 35 min late and walked in and was told sorry we cannot see you you have to reschedule. They never asked my concern or even just to do a look in my ears, These appointments are likely scheduled every hour which would mean there should be at least a 10 to 15 min window to fit me into. This is the 2nd appointment I missed the first I had to schedule a couple months out and received a you missed your appointment letter 5 days after the appointment. I guess Government employees don't need to have a customer first mentality.. Job Security. I have served and continue to serve in the Army National Guard for 33 years and counting, civilian side I work in customer service and am considered elite in my field for quality of service. To experience this from people which have likely never served or sacrificed years away from the safety of home and family to protect our way of life is disheartening to say the least. I guess I will have to reschedule again, Ironically enough I have sat in that waiting area for longer than 40 min after my appointment and that is just expected."

"So very disappointing this place. I called this morning to get a long over do, 2 month appt. which was cancelled by VA 2 months ago and the appointment clerk immediately rattled off, well, what kind of appointment do you need because you're not due til OCT and if this is not an emergency or just a routine follow up.... Now, I am not feeling the care or justification for this right from the beginning here. First, had she really been looking at my profile it should have indicated cancelled appt. by provider and unable to reach but no, lets put this back on the VET... Secondly, I left a message for the provider to please contact me on my pain medication. A simple motrin request. No call back-2 months already, really. Over the counter I have to take more and not as dependable as my 800 motrins, ok An injured finger, 2 weeks didnt want to bother any clinic about it until it seem to not be healing. So now my booked appointment online, cancelled late Friday after hours, of course, cancelled for today. Today, 17 May 2022 call to get that appointment and finally my motrin for daily pain and I am face with an attitude of, well if this isn't an emergency or its just routine because she informed me of my appointment in October already... What in the world is happening here?Booked online and cancelled by VA. I returned to VA again because I was tired of not getting thehelp I needed in the civilian sector. Nothing is different in civilian providers except appointments are followed up by email, phone etc but reachable. Not here, cancelled, blown off or just not managed. Hire more folks but to blow off VETs like their issue is not an issue to you"