Medical Associates of Transylvania

"For the second time in six months I’ve been left in a room for an hour or more. Today I arrived 15 minutes early for my appointment(I have had some concerning health issues) upon arrival I checked in with the two sweet ladies up front. I was taken back to my room to sit for an hour. I eventually went to the front desk and asked if I was forgotten…then I was informed Carla Kimmel would like to reschedule my appointment. No one came to tell me this while waiting for this long alone I had to find out myself. I then waited for the office manager to come talk with me and he never came out. I left my number for him to call me and he never called me. Disappointed and definitely not trusting my care here."

"I have an insurance billing issue that the billing office here doesn't seem to be interested in investigating or resolving. I received a bill and contacted my insurer, because the visit should be covered. My insurer said they'd never been billed by the provider. I called the billing office and they said they had billed my insurer. I explained I'd just spoken to my insurer and they said they hadn't been billed, and asked if they, the billing office, could reach out to my insurer to resolve the issue. Rather than do that my account was referred to collections. So I will need to pay to remove the collections action and file the claim directly with my insurer. Certainly not an extreme burden for me, but it isn't my job to deal with this billing issue."

"Front office people are friendly and helpful, NP Carla Kimmel takes time to listen to your concerns, provides necessary testing to diagnose. She is also very responsive to follow up emails regarding your situation - excellent experience!"

"Jaime Roy is one of the most compassionate caregivers I have experienced. She is understanding and an amazing all around health coach. She doesn't go right to prescribing a drug for this or that and genuinely takes the time to explain real life ways to help you get healthier. If I do need medication however; she discusses the alternatives with me and makes me feel like I am part of my Healthcare decisions. She is also very accessible. If I have a question I use the portal and message or I will call. Either Jaime or Lisa will always reply the same day and answer any questions I have. I am very satisfied with the care I receive from these ladies and recommend them to others."

"I gave Dr Shaw a good review about 7 months ago, I retract that now. My medical care seemed to get very substandard when my blood pressure was asked about and he continued to talk referrals but I never got one and my bp continued to climb. My new doctor got it down quick with a change done at first visit. Shaw screwed with it several months. New Dr about 10 minutes."