Up In Smoke

"I spent over a hun.and that's why i go to stores so when l get a bad product i can return it.when i went to return a VAPE orion (banana) the chubbY girl would not do anything to appease me.SHE WAS RUDE JUST LIKE A YANKEE WHO WENT SOUTH.STAY UP NORTH.PEOPLE IN THE SOUTH HAVE A WAY ABOUT THEM YOU WOULD NEVER UNDERSTAND. GO HOME.BAD BUSSINESS. RICO"

"Worst customer service ever. I mean, god forbid you call and ask what brand of merchandise something is, I was told “I don’t know, I just work here” I had to tell him all he needs to do is read the label. That, in turn also seemed like a problem. Unless they’re hiring people that can’t read English for whatever reason. The state with Child labor laws and ICE could have a field day ¯\_(ツ)_/¯. Go anywhere else, they don’t want business"

"Let me start with I’ve worked in customer service for several years. I’ve been here several times over the years and received great service, however, today I went to this place to purchase a cigar for my husband and the gentleman that helped us was great. I asked a question to the other girl working and she rolled her eyes and was talking under her breath behind the counter to the “new guy”. She was rude and disrespectful to the point that when I left I couldn’t help but go back to ask her name. When I asked the guy her name he said he wasn’t sure he could give me that information. So I asked him to go get her from the back so I could ask her myself. If I owned this place I would appreciate someone letting me know who was working for me. With such terrible customer service! Her name was Kimmie (but in case she gave me the wrong name she had purple hair).. There’s A LOT of competition in this business on Myrtle Beach. I can honestly say I will choose another option due to my experience today."

"Visiting from Massachusetts and so glad we stopped at Up In Smoke! Cortney and Marcus are awesome! We will be back! Thanks for the hospitality Stella and Steve"

"Vape stopped working after just a few uses. When I went back to the store they simply told me sometimes it happens and they aren’t responsible for it after you leave. Refused a refund or exchange. Any store that won’t stand by its product and refuses to take care of its customers shouldn’t be in business. Don’t waste your money here. Update: The shop only offered getting in touch with the manufacturer after I filed a complaint with the BBB. But offered no assistance in who that was. The only reason a month had passed was that I don’t live in the area so that was when I was able to get back into the shop. Any reputable store stands by their products when they stop working and their responses make it clear they do not. Don’t buy defective products from this retailer, they clearly don’t care about their customers."