Erlanger Primary Care - Hayesville

"Kay Hayes, FNP is an excellent provider. She is thorough and kind and sensitive to what ever problem you may have. Her knowledge of general medicine is remarkable and she will go out of her way to help you find the treatment you require. I highly recommend her."

"I recommend Erlanger primary care in Hayesville. Kay Hayes always makes time for my family and I."

"Kay Hayes is an excellent PCP. She is knowledgeable, sensitive, informative and professional. She is very understanding and listens to your concerns. I highly recommend Cecilia Kay Hayes and her medical team at Erlanger Primary Care Hayesville, NC!"

"Dr. Kay Hayes is wonderful! She gets you in and out promptly, while not making you feel rushed. If you have a question after your appointment, she returns your call in a timely manner. Her office also uses MyChart which delivers test results as soon as they come back."

"I am sad to be writing this, but I am frustrated with the experience I had with this office. The place felt clean, and I was treated cordially in person, so I really had no issue there. I had an appt so the wait was average/minimal. I had a fairly brief, but most likely average encounter with Kay Hayes. She listened to my issues and agreed that I needed a blood panel done, and let me know that she would call me the next morning with the results. This was on a Wednesday. The next morning came and went, with my anxiously awaiting a phone call. At the end of the day, I called to see if there was an update, and left a voicemail on her assistant's phone. Unfortunately, there was no response the next day. I tried Friday afternoon, calling the front desk so that I could get ahold of someone, and was told that Kay Hayes and her assistant had just left. This left me to wait until Monday to hopefully get a call. I did get a call on Monday around 11am, but wasn't able to answer or return the phone call until about 30 minutes later. I left a voicemail that I would have my phone on me the rest of the day. I did not receive a call back that day, nor Tuesday. Wednesday afternoon I called, left a VM on the assistant's phone, and called to talk to the front desk. The lady at the front desk was kind and understanding, and said she would leave a note on one of their desks. On Friday, after no one reaching out to me, I called again and the front desk lady immediately put me in touch with the assistant. She said she has received my voicemails/messages to call her back. I asked her if she could give me the results, but she replied that she's not allowed to...which I completely understand. At that point, I was just extremely desperate to know my test results. The assistant also said she would let Kay Hayes know that I called. Ironically, I checked my mail that day and found a bill for almost $200 from this office, not including the $30 I paid the day-of. No one reached out to me on Monday, so I believe I called one more time on Tuesday. The women I spoke with at the front desk, was extremely kind and empathetic, which meant a lot to me...I felt so helpless at that point. She put me in touch with a practice manager, who thanked me for letting her know about this situation, and said she would handle it. Finally, two days later, which was two weeks after I was told I would hear from her. I received a call from Kay Hayes. The call lasted about 30 seconds, and she told me the results. No solution was offered given that the results didn't necessarily answer the questions/issues I've been having, and no apology was offered for the lack of professionality. I felt demeaned and forgotten, all the while carrying the mental/emotional load of worrying about my test results and what that would mean for my life. Especially after receiving the bill. Even if the test results were delayed, I only needed a call back so someone could tell me. I've never written a negative review, and I took a few weeks to consider the pros and cons of posting this. Overall, I feel that it is quite a feat for people to receive caring and professional medical treatment in small towns, and I want to spare these people from making the same mistake I did of choosing this office to receive medical advice/care. Or perhaps, maybe communication, promptness, and professionality could be improved so that the office is a well-oiled machine, and will be able to truly serve the community."