Keeton Clinic

"This place has faulty sleep equipment that had drastically inaccurate readings for my sleep study. They had me clocked at over 270 minutes of sleep when they called for results, which came as a shock to me because I was actually fixing to discuss redoing my study when they called because I knew I hardly slept at all while I was there. I tried telling the lady, and she proceeded to argue with me about it saying that the machine knows when I'm sleeping so she doesnt know what to tell me. Yeah your right, I just hallucinated the whole thing. But who cares what I have to say, you guys got paid right? Go elsewhere to get a real reading, these people are crooks and will gaslight you."

"Traditionally, services at Keeton have been acceptable, however, recently it has been awful. My visit was re-scheduled twice, then, upon arriving at my appointment(40 minutes away through icy roads), I am met with a locked door. I received a confirmation text yesterday morning, in the middle of a snow storm, confirming my appointment today. I call the office, I am met by a machine explaining that the offices are closed because of the inclement weather that I drove through to be here on time. Now, if I pull a no call no show to my appointment, I will be charged for a missed appointment, however I’m sure they won’t do so much as wave my deductible if and when I finally see someone on my 3rd rescheduled visit. All of the scheduling seems to come out of one central office for multiple locations and the left hand doesn’t seem to know what the right hand is doing. Well, I guess I’ll start the 40 minute drive home through the ice and snow."

"Was referred here from my Dr. I called left a message for someone to call me back to reschedule in appointment as I work in Medical Field & my schedule wasn't going to allow me the appt they choose. When the office called me back I asked her if she could hold on one second and she was like I have other people to call you can call me back. I WONT CALL back, RUDE RUDE RUDE. Poor customer service I Told her there is NO way I would make an appointment to be treated so disrespectful and rude. I would NEVER treat a patient or potential patient that way. Dr Keeton might need to clean house"

"Got a referral from my PCP for a sleep study here. They called me to schedule an appointment. I made it for 4:20pm so that I could still get in most of my day at work. They called me the day before my appointment to ASK me if I could come in earlier because they had cancellations. I politely declined because I didn't want to have to leave work earlier. Then they called me the DAY OF my appointment to TELL me that they moved my appointment up and if I couldn't make that time then I would just have to reschedule. Like...ok. That was rude and unprofessional, but ok. So I rearranged my whole day so I could still make the appointment. Went in, the staff was rude. The nurse practitioner was nice enough, but that didn't make up for anything else. So we scheduled my sleep study for the next night at 10pm. Then they call me today (day of my appointment) to tell me that they have to cancel because there is not a sleep tech there tonight. I am at work so I couldn't answer the call but checked the voicemail they left. They have now called me 3 times in the last 2 hours. Not even going to try and reschedule my sleep study. Just going to go somewhere else. They are unprofessional, rude, and apparently don't communicate with each other when scheduling. Would give 0 stars if I could. Don't go here."

"After my second sleep study and first use of a CPAP machine, I experienced quite a bit of discomfort in my throat and sinuses, as well as a lot of pressure in my upper chest and neck the following day. Feeling that it was due to what I think was was hours of an extraordinary amount of high pressured dry air blowing into my mouth and nose, enough to make it difficult to exhale, I wanted some assurance that what I was feeling was somewhat normal, or at least something I didn't need to be alarmed about. I left 2 messages for a nurse over the course of a few hours, as well as speaking to an operator, who assured me that a nurse would call me "this afternoon". Unfortunately for me, that did not happen. I am disappointed that I was not able to speak to someone and very dissatisfied with your lack of following up of someone who had left your care only hours beforehand. I will inform the VA of the neglect I have experienced and you will not be seeing me again Keeton Clinic."