Taco Bell,

1982 Town Center Boulevard, Knoxville, TN 37922

"If you don't have utensils, DON'T SERVE FOOD THAT REQUIRES IT!!! Offer a substitute. When a customer expresses that TB should remove items from the menu until they find forks (this has been going on a several local stores), "we can't do that" is not a logical or professional response."

"Slow. Personal items left on top of food work surfaces — food safety violation. Otherwise, it is a great location."

"If you are wanting to get a quick bite to eat- this is NOT where you go! You could be served your meal at any sit down restaurant nearby, before you are able to order your food at the drive thru! Was the 4th car in line (just before 2 pm) and took over 20 minutes to order food. We watched at least 6 cars leave the line because it was taking so long. After we finally received our food this is what it looked like when we took it out of the bag. A COMPLETE MESS and not even wrapped. The owner or upper management of this location should try being a guest at their drive thru and evaluate what can be done to correct the issues. This location always takes FOREVER! Definitely room for improvement!"

"¡Yo quiero queso, Taco Bell! I love the cheesy Gordita crunch so f*%@ing much. I have eaten Taco Bell since I was just wee lass and it always made me feel so happy. But lately, it’s like there’s a cheese shortage. I order the CHEESY Gordita crunch, and they neglect to put the cheese between the shells. I can’t handle it anymore! I just had to make sure that you knew the disappointment of opening up a hot, fresh, delicious, cheesy Gordita crunch at fourth meal, only to find floppy shells smacking against each other #wheresthecheese #cheeselessgorditacrunch"

"The last time I visited a Taco Bell was about 5 years ago and it was the last time because of not so good service and tasteless food. However, I stopped at this location and had such a pleasant experience with the staff and food that was hot and tasted more fresh than in the past. We used the drivethru and the person taking our order was kind, polite and patient. She was able to get everything correct for the order the first time. When I pulled up to the window I was greeted with a smile, checked out and another nice woman came and handed me my food. They both thanked me for my service. This visit to this location is the reason I will revisit again soon. Being treated kindly and feeling appreciated for my business is such a great asset!"