Laurel OBGYN

"Update below: I always had a good experience with this place until recently. After losing 3 pregnancies and doing ivf, I am finally pregnant. I called the office to ask what I needed to do. I was so happy and told the person who answered the call about this blessing. Brittany was dismissive and never congratulated me for my awesome news. I decided that maybe the is was policy. I then asked her how the process works that I am now pregnant and she was so rude and acting like I should already know the process. She then asked me why my ivf clinic hadn’t sent them my records. I explained again that this is all new to me and I was calling to know what I needed to do. We scheduled my first ob appointment and she told me that she didn’t know if the appointment would have an ultrasound. They needed to get the records back from my clinic. The day before my appointment, I called asking what I can expect from my first ob appointment. Brittany responded with “new patient intake”. I said I was already a patient. She said “new ob intake”. I said “okay but will they be doing an ultrasound?” She snipped at me and said “no”. My husband has an interview the same time as the appointment and wanted to know if there was a chance of an ultrasound so he could take off and be there. So I asked “is there any chance that the doctor may decide to do an ultrasound at this visit?”. Brittany snipped at me yet again said “like I said no we have no ultrasound appointments available”. How was I supposed to know that? At my ivf clinic they always did ultrasounds for every visit. Again this is all new for me and she is getting pissed when we ask questions. I ask if my husband needed to be there and she responded with “why would he”! Updated part: The day of this appointment, the doctor said he wanted to listen to the heartbeat. Since I was 11 weeks, he said he may not hear it on the sono and may need to do an ultrasound. I told him then that I was told there was 100% no ultrasound. He said sorry and took me back. I got the worse news of my life that my baby no longer had a heartbeat. I was devastated because my husband was not there with me. Again they promised me there was not going to be an ultrasound and they did one and I found out I lost it alone. We live 45 mins away so I waited ALONE in a room for an hour for my husband to arrive. I cried ALONE. I understand it is not their job to comfort me, but I wanted to explain that I would not have been alone if it wasn’t for the receptionists promises of me not getting an ultrasound done. My husband was heartbroken he wasn’t here for me but the receptionist made it seem like he wasn’t welcomed. We scheduled our dnc for that day and when I left the receptionist wouldn’t make eye contact. Obviously she didn’t apologize. The loss wasn’t her fault, but she lied to me when saying there was no way a possibility of an ultrasound. She made this day be worse not having someone to support me. Brittany clearly needs training on the procedure policies. She should have said “since you are not scheduled for an ultrasound, there is a possibility that the doctor may want to do one anyways”. That was all she had to say.. I hate to give a low review because of one person who isn’t part of the care team, but she is our first interaction with laurel obgyn and it’s hard to get past first impressions. I confronted Brittany and told her how felt and what happened. She told me “I am sorry you feel That way” but she didn’t apologize for telling me that my husband couldn’t come and that there was no way that they would do an ultrasound. Brittany had no remourse. I just lost my baby who I loved so much and because of her I had to deal with the news by myself. She didn’t care. I don’t understand what type of person can’t show compassion when someone loses their pregnancy. I do not want to support this business with people like Brittany working the front desk. Why would I go to a place where they can’t show remourse, compassion and can’t treat people like a human being. No one from Laurel OB has apologized to me still."

"I can't say enough great things about this practice. I've been seeing Dr. Veazey for the last 10 years and she's not only a wonderful doctor but a fantastic human. I feel heard and cared about when I'm see. I've referred several friends to Dr Veazey and they all adore her as much as I do."

"If you are a new patient with Laurel...do not show up late (even 3 minutes late) or they will cancel your appointment! Even if you left work early to be there, even if you hit traffic and your tardiness is not your fault. It's such a shame that I will not be using this provider as I have heard such great things, but to have driven through traffic and inconveniently left work early to be told to reschedule for another day when I was 3 minutes late was terribly disheartening."

"I have been a patient at Laurel for years. After receiving their wonderful care for the birth of my first child I want to leave a glowing review of Dr. Veazey, Dr. Moore and Dr. Gilmer. They made me feel heard throughout the process of pregnancy and childbirth, answered my many questions, and never made me feel rushed in appointments or to make decisions. I have always felt like I am in safe, capable hands with them."

"I don't want to sound like a broken record as there are a lot of very good reviews already here for Laurel. However, I have to share because I've just had such a good experience with this OBGYN office over the last 15 years. Most recently, I have been through prenatal care for a pregnancy after a miscarriage, so a LOT of appts over the last 2 years. Anyone who has been there knows the level of anxiety that comes with PAL (pregnancy after loss). I also endured birth trauma with my first (a doctor from another practice delivered my first...this isn't the place for that review). The doctors at Laurel are so caring and so understanding. Dr. Moore is my normal doctor and she is wonderful. She is reassuring and she listens. I had concerns regarding things that had happened in the past, and she added notes and alerts to my chart so that the other doctors and any staff who looked at my chart were aware. This made me feel like I was really being looked out for and taken care of. When it came time for my second delivery, the doctor (another doctor from the other practice Laurel shares "call" with) was well aware of the birth trauma from my first delivery thanks to Dr. Moore's notes and he made sure it didn't happen again. With my most recent pregnancy, my last appt and induction were both scheduled with Dr. Veazey because Dr. Moore was away. I was nervous not being with my doctor that I'm used to. However, Dr. Veazey made me incredibly comfortable. She spent extra time with me at my last appt talking me through things and calming my nerves, reassuring me that she was going to take care of me. Then when it came time to induce, she took a lot of time explaining some things that needed to be done in order to move my labor along. She also spent extra time introducing me to the doctor who was coming on shift since she was rotating off. Dr. Veazey helped me feel comfortable with this doctor I had never met (and it ended up being a great experience). She eased my fears and made sure I was taken care of. I have also seen Dr. Gilmer for a few appts throughout my pregnancies and she is always kind and caring. Though I don't know her as well, I still feel safe and secure with her. I have seen Dr. Kaplon only briefly in the hospital after my most recent delivery and she seems just as kind and caring as the others. I also have to say that the office staff and sonographers are kind and caring as well. This whole office is like one big hug. I'm so thankful to have found them years ago. I definitely recommend this practice."