Walgreens

"I had the nicest pharmacy employee help me get the lowest price on my meds 12 minutes before closing tonight. As a recent Medicaid recipient under NC's expansion, she took her time, with empathy, to guide me through my transaction. Customer service like that is hard to find!"

"Went this morning at 8:30a the door was locked, so I go to exit the parking lot but I look through the window and see the manager dive behind the counter so I stop and look at her peek over the counter to see if I’m gone and then she proceeds to crawl away, yes this is a true story her name is Sylvia and then I call and she answers the phone out of breath and lies to me when I ask her why she was hiding and says it wasn’t her and then proceeds to tell me she’s the only person in the store and yes I have her on video maybe she needs to be trained again or maybe another JOB ELSEWHERE, yes corporate was contacted"

"As of today, I am completely done with this pharmacy. I have been using this same pharmacy for over 5 years and it has went downhill. The pharmacy manager Alex is very unprofessional and rude. He doesn’t try to help customers resolve problems or help his pharmacy staff he just denies and turns customers away. I am completely disgusted with his behavior. The other pharmacy operations manager Chelsea was helpful and tried all she could to resolve the problem before Alex decided to interrupt her. This location needs new staff and better training!"

"I drive past this store twice a day for work,but I have all my prescriptions sent to Walgreens in rural hall because I'd rather drive out of my way than face the horrible customer service at this location. My prescription accidentally got sent here today so I called to see if it was ready. I've been on hold 32 mins now just to check and see if it's ready so while I sit here waiting on this pathetic customer service I decided to leave this review. I've never went in this store without a ridiculous wait and they act like they don't even care."

"I had a very good experience with the pharmacy sales clerk Terri and with the Pharmacist Mandy. Picking up a prescription for someone else isn't always easy and there was an issue with one of them. Even though the problem was actually with the doctors office ability to send the script, they were both very nice to me with all my questions. Hey sometimes you have to wait in line again when you step away to make a phone call. While I waited I watch their interactions with other customers and it was nothing but professional and it was super busy."