CVS

"I have been using this CVS location as per my insurance requirement, but I'll be moving soon. While the location is convenient, my recent experiences have been disappointing. However, I must mention that Emma, one of the staff members, has been very helpful and courteous throughout my visits. I have faced several challenges with the staff's incompetence, such as waiting for medications that were not available, being sent to other locations unnecessarily, and not receiving the correct amount of medication. These issues have caused me to spend a lot of time waiting and driving back and forth, which has been frustrating. I would like to suggest that the staff at this location be better trained to handle such situations. Perhaps, a more streamlined process for inventory management could also be put in place to avoid these issues in the future. I hope that my feedback will be helpful in improving the services provided by this location."

"CVS closed down the nearby Cloverdale location and now this one is swamped. They pharmacy is shortstaffed as well, closed down the drive through window, and unplugged the pharmacy phone ( I called while waiting in line and don't hear it ringing - noones picked up for 30 minutes)."

"If it wasn't so close to home, I'd go elsewhere. When I need a refill, I always call it in. The last 4 times, the refill wasn't ready, even though it had been over 24 hours. I keep getting the same response at the counter, "It will be ready in 15 minutes." I asked if they even pay any attention to the refill requests or if they just start when you get there. Yesterday morning I called in a refill request for 2 medications. One was ready, one was not. "It will be ready in 15 minutes.""

"If you want to be treated rudely and have all your prescriptions filled incorrectly by an inept group of people, this is the pharmacy for you. I am amazed at how much and often they screw up, which seems to be their only skill. Oh wait, laziness and lack of accountability are two additional talents they hold."

"Do not go here for the pharmacy! Despite the automatic phone reminders saying prescriptions are ready, they never are. Most of the pharmacy workers act miserable to serve you. If you voice any kind of frustration in a polite way, they get very snippy. Please choose somewhere else! I always have some sort of issue with meds not being ready, approved etc. always something with this pharmacy!"