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The Pisgah Institute
158 Zillicoa Street, Asheville, North Carolina 28801
About the The Pisgah Institute
The Pisgah Institute is a leading health institution located at 158 Zillicoa Street in Asheville, North Carolina. As a hospital specializing in mental health and behavioral health services, The Pisgah Institute is dedicated to providing high-quality care and treatment for individuals facing mental health challenges. With a team of experienced professionals and a commitment to personalized care, The Pisgah Institute strives to help patients achieve mental wellness and overall well-being.
Photos of The Pisgah Institute
158 Zillicoa St, Asheville, NC 28801, United States
Opening hours of The Pisgah Institute
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of The Pisgah Institute
"My family member was seen at the Pisgah Institute this afternoon (9/13/19) and had a wonderful experience! McKenzie was so kind and compassionate on the phone when he was scheduled. Leif Johnson, PMHNP, treated him with respect and truly listened to him. Leif also demonstrated extensive knowledge and empathy and worked with my family member to develop a plan based on his goals. We have been in the mental health system for over 22 years and this was the most positive experience we have ever with the exception of the several years he was seen by Dr. Simons. I can not recommend this facility highly enough."
"Dr. Harper has been so great to me! I’ve been going here over 6 months and was scared to death to try treatment again after past experiences with other doctors. I try to always keep up with medication refills and the times I have forgotten she didn’t. Harper really listens and finds you an answer, I have never felt someone care so much about my disorders. I feel like I’m heard, cared for and if I’m struggling I know her door is open. She has helped me open my eyes to a lot of things and I enjoy talking to her. She’s helping me make difficult choices but I know are backed with support. I feel like the people there care for me. The billing people are quick and friendly. If you feel like your doctor is wrong for you try someone else make sure you click with your person it’s important to feel comfortable!"
"Dr Rollins is a wonderful psychiatrist who has been great to me, and has helped me get an accurate diagnosis after years of being treated for the wrong thing by other doctors. John donkervoet is an amazing therapist, who is funny, and has a way of making you feel comfortable even when having to talk about serious subjects. The reception staff have always been welcoming and friendly when I come in. Mackenzie is also fantastic. And Haley is an excellent dog. I have no idea why this place has so many bad reviews. I travel 30 minutes back and forth twice a week because I love it so much, and it’s worth it to me and my mental health."
"I have worked in mental health for years. This place has poor staffing, poor billing, and poor service. My husband has been trying to find a good fit for him and they do not address the root of the problems. I have had to deal with no refills on medications on three separate occasions. They only gave one refill at a time for a medication that is not even controlled or dangerous. He has gone without the medication sometimes for days at a time. It takes weeks for them to respond to any form of needs to the patient regardless of how urgent. Even when using the patient portal as directed. The lack of dedicated time to patients is absurd. The workload for the staff there is too much and they need more resources to be able to adequately address the patients problems. People wonder why patients in the mental health field do not trust or reach out for help. This place is the best example of why those who need help do not ask for it. You need to restructure your methods to better assist the needs of the community."
"I have never written a poor review about any business. However I feel compelled to do it after years of extraordinarily terrible service. I have never once called the line dedicated to prescription refills and actually had an order filled the first time. Every time, without fail it takes multiple phone calls and emails to the point of me stating that I have reached out multiple times to no avail. When that happens then I never receive a call back, however they send it to whatever pharmacy they choose that you have on file, even if it’s an old one that you have not used in years. This evening, I had to call the after hours doc (9pm on a Friday.) I was greeted by a very aggravated voice. After explaining my situation to Brian Sealy, he just said in a negative tone “and...” This continued, along with him asking why I called so late. In closing he didn’t even say goodbye. This is just common customer service that you would expect from anyone, especially the doc who is in charge of handling important after hours issues. I’ve always been very respectful despite not receiving it in return, however I will never be returning. These guys suck."
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