Center for Emotional Health - Monroe

"The lack of professionalism and communication from this place is absurd. Tina (one of the therapist) blatantly lied and then avoided an adult civilized conversation with me trying to address my concerns. I had left multiple messages for her to contact me back, all to which she admitted in email to ignoring. When I sent an email she responded but she responded in a confrontational and defensive manner without any reasoning as to do such. Feel lucky if you don't get a cancellation from them, it's very typical for them to cancel sessions (both in office and virtual). Edit to add... This facility will bug you endlessly with emails, text and calls of "appointment reminders" and confirmations. Some of the therapist will miss appointments and even show up late (via virtual). This facility is not a very organized one."

"I love this office! They are very helpful with reminders for appointments. Cheyenne Grim is very sweet and professional. She has helped me and my child so much with therapy. Highly recommend!"

"Brooklyn is amazing. Every single time I have an issue she is there to solve it. I learned she was promoted to a management position and I must say it is very well deserved. Brooklyn has an amazing attitude, very knowledgeable, and a smile that lights up the room. My son adores her and I do too! Hold onto to her because she is wonderful!!"

"Very disappointed in their professionalism. My daughter's PCP referred us to this office. When they called to schedule the appointment, we first made sure that they would take our insurance. I asked about a copay and was told that if there was one then I would be informed before the appointment. The office called a week later to remind me about the appointment, I again asked about the copay. This time I was transferred to billing and was told that they would get back to me if there was a copay. We went this morning to the appointment and there was indeed a copay. Not a huge amount but not the point. After being there an hour my daughter got called back. After the appointment I asked my daughter how it went and she told me that they told her that they aren't accepting new therapy patients. They gave her a small, hand written note saying that she could be put on a waiting list or be referred to another therapist. But this was our referral. They should have told me up front that they were not taking new patients. We paid them to do an evaluation that she has already had done by her primary. On top of that they asked her to come back in a month for a check up even though they aren't offering any treatment! This office wasted our time and took our money knowing that they could not help us."

"I have been going there 5 years. I just got blocked. They said I couldn't see the doctors any more due to no shows. I spoke with the office manager who gave me the wrong email address to corporate. States she can't do anything about it. Spoke to another person who gave me a different email, have yet to hear back. Taking care of the mentally ill is a challenge for the caretakers as well as the patients. I missed some appointments due to hospitalizations and from being very ill. I couldn't remember my therapy appointments. That's sad to let someone go after 5 years and loyally going every 2 weeks to a month. I have yet to hear a resolution."