Lola's Vape Shop,

1526 East Main Street, Sylva, NC 28779

"We went in tonight around 6:30 on 9/28/2023. Everyone there was very friendly and helpful. We spent more than we planned because the young lady who waited on us was so knowledgeable and helpful. We will absolutely be a new customer at Lola's. We are very happy with everything we purchased. I wish I could remember the young ladies name who waited on us because she needs a raise!!"

"This is a small Vape Shop in Sylva NC. They have a very large variety of products for vaping. I don't Vape but I buy Kratbot brand Kratom there for my back pain. They do have the lowest prices I have ever seen. I've tried other Kratom brands but I like the Krabot 1g. Capsules the best. They are located next to the Bryson Farm Supply in Sylva NC."

"I'm extremely old school when it comes to service. I want to shop local and I want to be known and recognized as a regular. I don't need anyone to throw rose petals at my feet or shout "Norm" when I walk in the door, but I do want to feel in our interaction that my presence and my choice to bring my business exclusively to a store is appreciated. The manager and employees of this location LISTEN to me, know me, and have made an effort to interact with me in the way that meets my needs and makes me feel comfortable. Additionally, they are knowledgeable and make great recommendations based on feedback they've asked for of prior purchases. 'How did you like that 'xyz' last week?....(my answer).... In that case you might wanna check out 'abc' which has that part you like but not that part you didn't like. Also, guess what we got in this week?! That flavor you like IN YOUR FAVORITE BRAND!' More than once I've gone out of town for a few weeks, and almost always I get the message from my husband while I'm away, "Went to Lola's today, they asked about you." Now for the best part! When I first started going in I wasn't happy about one small aspect of their service. It was minor in general but major to me. Before I quit shopping there I spoke with Kyle to tell him why I was unhappy. He could have told me to go kick rocks if I didn't like their policy. Instead he said, "Thanks for telling me, let's talk about it, and please tell me how we can best meet YOUR needs and make you a happy customer who enjoys coming in." And then, clearly, they did! I really like this clean store and their great products. I LOVE their customer service!"

"Just started vaping and the staff here are very knowledgable. They took the time to determine the perfect device for me. So far, I am very happy with it! The place is also very clean and not cluttered like many other shops."