PetSmart,

1285 North Brightleaf Boulevard, Smithfield, NC 27577

"Alexis takes such great care of King, we wouldn’t trust anyone else. She’s been his only groomer for 9 years!"

"I have been a customer of the grooming department with my dogs for years now. Just got a new puppy and took him for his first haircut. Made an appointment with a specific person. Dropped him of for his appointment and was told 3-4 hours. Usually 3 hours is the longest we have to wait but about 2 hours is usual. After 4 hours I really had to get home so I went to go check on him. I waited for 15 minutes while they were helping someone else. When the lady came out she talked with me about her dogs, she had to bring them in as a walk in because they didn’t have their shots. When I finally got in they told me that he wasn’t ready yet. Probably another 45 minutes. I told them I couldn’t wait and just took him. My point being that they should not take walk ins if they can’t get their appointments completed first."

"it’s pest smart come on now I don’t expect the best work ever but there work is trash.They 1 take forever my dogs appointment was at 3 and I got my dog at 8 pm that’s unbelievable.They have dogs in cages so if they do something to one dog they put them in the cage and then work on another dog and completely forget that there was a literal dog in a cage. 3rd they do horrible work at cutting dogs hair I would a expect a 12 year old to be better at the job ."

"Its been a busy day for 8yr old Maggie Mae poodle mixed. She looks great but came home to catch a nap after her Wednesday 9/20/2023 grooming."

"If I could give Ashley a big 0 I would. I changed from a trim to a cut because his hair was long . I said teddy bear style. He was shaved and looked like a mal nutritioned dog for 83.00 . I was waiting from 945 am to 230 when I had a 10 am appointment. I literally cried the whole way home let alone my 10 year old traumatized. I will never go there again not even for dogfood!! Total disaster!!! My dog is barely 5 months and clearly upset . He went from fluffy to bald . Don't let her touch ur dog !!!!"