PetSmart

"It was late and I ordered online, I went to my usual PetSmart and realized I ordered from PetSmart on Ramsey Street. I called to make sure my order was ready because I didn't receive an email. The girl was nice that answered the phone. She stated my order will be ready when I get there. The same lady that I spoke with brought my dog's food to the car. My first experience with this PetSmart so for being courteous and helpful I must give 5 stars. Thanks!"

"My husband and I took our dachshund named Allie here on Nov 18th 2023 to get a bath and her anal glands done bc our regular groomer was booked… great customer service and all. We started smelling something last night and it was her anal glands again, so we took her to our regular groomer this morning Dec 10th 2023 and she told us that we were lied too, if anyone did her anal glands they didn’t express them fully. She woke us up at 3:30 this morning in discomfort."

"I can't speak on the grooming side of things but staff have been nice to us everyone my husband and I have gone in. Recent visit we brought a new baby home and they were super nice and helpful through the whole process! If anytning changes I'll edit my review but at the moment we've had no issues here! And thank you for our new baby boy! His name is now Osiris and he's been the snuggliest little bug! His sisters and brother have been very welcoming and we're so happy to have him!"

"Let me just say how disgusted and disappointed I am in the treatment I got towards my dogs at PetSmart (Fayetteville, NC) . You guys need to find better groomers with customer service. My puppy only 4 months sweetest little shih Poo who has a disability was refused service because the groomer was uncomfortable. Like never in my life have I ever heard something like that. At first she told me she’s going to talk to the manager to find out if it’s ok to accept and then she came back and lied to my face stating that unfortunately we can’t accept her because of “Your Policy” so I asked to speak to the manager, the manager then came and stated the groomer is uncomfortable. Instead of asking to see if another groomer would be ok grooming her they blatantly refused service to my disabled dog whose disability does not stop her functionality. She was born with her back legs straight so when she stands her back legs don’t bend. Now this is not the first occurrence with this store, we have another dog a German shepherd that we tried to take here as well to get groomed and was also refused service. We dropped him off and was called back to pick him up because they couldn’t handle him. You guys need to hire more professional experienced people to work in your store. How can you be a pet store refusing pets that makes absolutely no sense at all. Now I would understand if my dogs have aggressive behavior but they don’t. I am a frequent shopper here as well for my dogs food but I will not be going back to any PetSmart. You guys don’t deserve my service at all and I will take it where me and my dogs are accepted and treated in a fair and respectable manner."

"I couldn’t be more happy with the customer service at this location. We have been thinking about Parakeets for a good 6 months as new addition to our family. Last Wednesday we visited and got a wealth of information that helped make our decision. This evening’s group of associates were fantastic."