Phydeaux

"We have been buying pet food for our cats at this location since 2010 when we moved here. It was different here before it was bought out by Feeders Pet Supply. Team members would always acknowledge us, check on us to se if we needed anything, knew the products inside and out. They only carried brands and products that had real ingredients, unique items not found in chain stores. After it was bought nothing was going to change, they said. It was going to still provide the same friendly support and safe pet supply's. When we entered the store was completely changed, turned around. We now see same foods offered at chain stores, foods with cheaper ingredients and more focus on cheap products. It is now just like the other big box pet chain stores. It was a great ride while it lasted, but last weekend will be our las visit."

"I hope the previous owners got a lot of money for selling out Phydeaux! I love when company’s say “oh we’re just changing our name, nothing else!”. Completely different store that sells garbage food now including purina, hills, IAMS, etc. Research your food people, and see where it comes from. Will no longer be shopping here."

"I went to the Atlantic Ave store on Saturday, September 9, 2023, looking for a specific product for my cat. The product was a calming treat that cost $15. I looked the product up online and determined that this store carried it. When I entered the store, I observed three people behind the counter. Two appeared focused on their phones; the third was ringing out a customer. None of the workers acknowledged me. I had not been in this store before and had only been in another location once. I could not find any signs indicating "Cat Food" "Dog Food," or that products were grouped by pet. I saw no other customers in the store. I wandered through the store, trying to determine where I should look. I had written down the product name, so I pulled out my paper and started walking the aisles, looking for the treats. I did pass by the checkout area at least twice during my visit and was clearly visible to the workers as I had left my invisibility cloak at home. At one point, I passed a young man who appeared to be doing inventory. I don't know if he was a store employee; he did not acknowledge me either. I couldn't find the treats, and by this time, I was annoyed that no one had approached me, so I decided I wouldn't spend my money at this store. To leave the store, I had to pass the checkout counter. A young woman, who appeared to be a key holder, came out from behind the counter and nodded at me but said nothing. By this time, I'd had it. I stopped her and said, "I'd like to give you some feedback. I have friends who shop at Phydeax regularly and have been pleased with you. I came into this store looking for a specific product your website said you carried and was in stock. No one has greeted me or asked if they could help me find it. I've decided that I'm not going to spend my money here. By the way, my name is Karen, and while I try not to be one, sometimes I channel "the power of Karen" when I feel it's appropriate." The woman looked at me and said, "Okay, well, it's raining really hard out there, be careful." I truly hope other customers have had a better experience at this store. I will not be back. Awarding two stars as the store was clean and appeared to be well stocked."

"A great local store lost to a big chain. No longer selling bulk products, a lot of the natural treats and several hard to find dog foods. My dog has several food sensitivities and the 4 products I could count in Phydeaux for are no longer carried. Nice work, Feeders - we don’t need another PetSmart."

"I love this store. There are tons of options to choose from and the staff is beyond helpful. Originally I assumed my dogs food would be expensive compared to other stores. I did switch brands but the price was relatively the same. They also offer delivery within a certain amount of miles from the store."