Crossroads Animal Hospital

"I can’t express enough how much I love my vet. The doctor is wonderful and informative and the staff are so kind and helpful. These healthcare workers truly care and it makes a very big difference. They are so good to my pet. And me!"

"This office is so amazing.. I called last week to have my 15 yr old dog to sleep. It was Saturday morning. She told me if he passes to call and cancel my appointment. And he did. I’ve never actually been to this vet but I got a condolences card from them and that was the sweetest thing!! Thank yall so much! And Pet heaven cremated my a baby and put him in a beautiful tin!!"

"Dr. Lanier and her staff at Crossroads Animal Hospital are superb! We wouldn't go anywhere else. Dr. Lanier is Always respectful of our pets and us, too. We love her."

"This is a great example of how a small interaction can leave a lasting bad impression. I came today for a "tech" appointment with our 16 week old black lab puppy to get her rabies shot. We have been hard at work training at home since we got her at 8 weeks, and due to vaccinations for parvo among other shots, we have only been socializing our pup for a few weeks now. She is house trained, working on leash training, can follow basic commands and we have taken pride in our progress and our pups receptiveness to training. Considering all this care and work we have been putting in, I was very disappointed when the "tech" brought our puppy back after less that 3 minutes from her shot and the only comment was, "So the vet DEFINITELY recommends you need to get her some puppy classes" in a condescending tone that caught me off-guard. It was said in a way like we are doing something clearly wrong in our care and training. I asked for some feedback to understand why this message was being relayed, and her response was dismissive, "Well just the jumping and such". What am I supposed to take away from that interaction constructively? Here was the entire 10-15 minute visit: Our dog came in, sat at my feet after we checked in and whimpered 2 or 3 times while we waited, obviously excited. The tech came out and pranced around talking to her which worked the dog up. Then this strange new person (from the dog's point of view) takes her into a back room alone (they dont allow owners to escort dogs to the back) and then they came back 3 minutes later with the same excited puppy and the unconstructive negative feedback. If you can't handle a normal excited 4 month/30 pound puppy then I question why you got into the vet business at all. I may not be as "qualified" to offer the opinion, but I've never met a puppy this young that knows how to sit still and fully control general excitement. I left this experience with a bad taste in my mouth. Why the pretentious attitude? I extrapolate the "tech's" attitude to represent the overall atmosphere and culture of this place, if she treats customers that way then the vet running the practice must have led with this ostentatious example. Ive been here twice and haven't had any facetime with the actual vet. As if she is hard at work in the back and cant be disturbed. Let's not pretend this is some concierge, boutique practice in the upper east side of Manhattan or something poshy. Its a vet practice ran out of an old house in Dallas of Gaston county. If you have constructive feedback that needs to be relayed to owners, its best to handle that conversation in person, not send along snide remarks with the "tech" to scold owners. Would not recommend this vet to anyone but people who train show animals for competition, the rest of us need to find someone a little more down to earth. Edit following the response from the "Dr.": The owner has provided here a clear example of not understanding customer service with their response. Unconstructive recommendations passed via your employees without explanation does little to keep your customer base. Good luck, you all are going to need it!"

"Our dog is 10 years old and has received all of his care with Crossroads Animal Hospital. Every person working there is friendly. Kind, thorough care from the time we walked in the door. I know my sweet dog is in good hands with this Veterinary staff. Definitely recommend this office."