Petco

"Excellent service when finding our dog treats & using our Rewards, improvement could be seen in Petco improving its IT system in transactions & approvals, etc. it seems employees are waiting too long for system responses, for example in using several of my $5 rewards, the employee had to enter each one separately, slow system responses are noticeable, your customers are feeling it at times, otherwise great job!"

"I come here often for my reptile and dog. I haven't had a bad encounter or poor service. This place has excellent employees who care about and know about animals, most of whom seem to have a zoo of animals of their own. 10/10"

"The associate who helped my son and I went above and beyond. He was purchasing his first hamster and she took the time to educate him on how to care for it and even helped us pick out all of the necessities. Super thankful for her!"

"I have been bring my 2 dachshund’s here since 2022 and about to add a 3rd little weenie to their client list! I know my dogs are not saints or angels and the grooming staff always greet us with open arms and treat them like their own! My babies always come out looking their best!"

"If I could give 0 stars, I would. I have been a loyal customer of Petco in Huntersville for several years and have never encountered any issues with getting my dog groomed until recently. Unfortunately, I've faced significant trouble at this Petco location. Initially, when I took my dog in for grooming, they informed me that he had fleas, so they couldn't proceed until that was resolved. I understood and took care of the issue. However, before I could schedule another appointment, my dog was hit by a car and had to undergo treatment at the hospital. After recovering from the medication given at the hospital, I attempted to book a grooming appointment. However, the groomer stated that my dog needed clearance from the vet before grooming could proceed. We obtained the vet's clearance, although we couldn't obtain a physical copy of the document. Upon visiting the groomers to schedule an appointment, the manager, Cody, assured me that he had spoken to the vet and my dog was cleared for grooming. He scheduled an appointment for Monday at 9 am. However, on the day of the appointment, they claimed my dog had back pain and could not be groomed. This was puzzling because we had just received clearance from the vet, and Cody had allegedly spoken to the vet. There was no actual issue with my dog, but it felt like I was repeatedly sent away without a valid reason. I strongly believe that I was treated unfairly because of my race. Despite my efforts to comply with their requirements, I was continually turned away without any courtesy calls or prior warnings. During my conversation with the manager, I became upset, and he abruptly stated, "Because this has gone too far, don't bring your pet back here." It seemed evident to me that he had wanted to express this sentiment from the beginning. Frankly, I believe he doesn't want to serve anyone whose skin color doesn't match his skin color."