Carrington Place Rehabilitation & Living Center

"I have worked in the skilled nursing, rehab and long term care … I would say “I’ll never go to a rehab” never say never. I had a total right knee replacement and went home and fell!!!! So I went to Carrington rehab and had the most wonderful experience. Staff was aware of their patient and needs also up to listening. My stay was 20 days but I knew enough what to look for in a place of care !!!! Rehab has me walking today I would like to thank the staff for all their hard work …. And please to the cleaning staff great job !!!"

"I am not sure where to start. My dad started out in the rehab section as it was after a hospital admission. He loved it over there. Sandy the admissions coordinator was great. Penny was dad's day nurse and dad loved her. Since I am a nurse she would listen to my concerns on dads care and get with Dr. Tucker to get orders. When we realized dad would not be able to come home and would be staying there he did not want to leave the rehab side. Carrington was very good in letting him stay on the rehab side for 3 months until we found the perfect room on the 100 hall. He was sad to leave Penny and all the CNA's that helped dad. Once we picked a room and moved dad was scared but Felica was dads weekday nurse and dad started to love her. She had a calming voice and he found comfort in talking with her. Second shift nurse Harriett, dad really did not connect with but she did her job. Night nurses switched daily. Dad was very alert and oriented and he had to use a wheelchair because he had trouble walking but mostly independent. He got himself up, washed and dressed. They helped with baths, meds and few other things. At that point things were great. He had a great room and dad did not get a roommate which he lucked out. At this point I would give it 5 stars. Fast forward to beginning of August when dad was not feeling well and then was found unresponsive on August 4th. Boy did the care change. Lisa the Supervisor called me about the status change and I came right to his bedside. He was in his bed, in his clothes covered up with no one in his room. He was totally wet with urine. There was no doctor report about what might have happened. Now dad was a DNR, but you would think the doctor would be notified and reach out. I had to ask them to clean him up. So from there that is when things went downhill. Day nurse Felica was wonderful but rest of nursing care was not up to par as well as 2nd and 3rd shift CNA's. He was not bathed for 3 days and the room smelled like urine. I told Felica someone has to bath him. So they did, but why would a family member have to ask?. What are the CNA's doing? Well I will tell you, at 10:00pm my husband went to leave (I stayed and slept at bedside) and 4 CNA's were sitting out in the open room talking and 1 was reading the paper. I also went to use the restroom one night at 1:00am and found the nurse dosing at the nursing station. My dad did NOT have an open wound on his sacrum as I asked the wound nurse the week before to check for me and now he had a Stage 2 from not being turned and repositioned for 8 days while unresponsive and dying. Horrible end of life care and I was at bedside. Can you image the other poor people that had no family there. I do have to give shout outs to the people that helped us after dad moved to his permanent side. Nurses, Felica (weekday nurse and Holly (weekend nurse). They really liked my dad and he loved them. Darren CNA was amazing. The care he provided my dad before and after the change in situation was remarkable. Candy the wound nurse who truly was wonderful as she really tried to mend my dad's wounds. Lisa the Supervisor who was very calming to me when my dad conditions changed and after he passed. Sandy in admission who was very patient with us while we looked for permanent rooms for my dad. Carol in transportation who brought my dad to doctors for 8 months. She was wonderful to talk with and took great care of my dad. My dad passed on a Friday August 12th at 5:00pm after all day staff went home. How disappointed I am that not one person from Carrington called, sent a text, or emailed me to give the family condolences as I was very active in Dads care the entire 8 months he was there and was at bedside for almost 8 days straight. I am a RN and I will say Compassion goes a long way and I guess once my dad passed it was like, ok clean the room and onto the next person. I cannot recommend this place solely on the last 8 horrible days my dad was dying at this facility and the care was NOT compassionate."

"My father stayed in rehab at this place for about 1 month. We planned on longer but had to take him out because of the terrible experience there. The admission went ok, but that was it. They lied about Dr. Patel being in my father's health insurance network. Now he is facing large bills that the insurance won't cover because Dr. Patel is out of network. The food there is terrible; my father is not a big eater at all, but even for him the sizes were small and the food was not healthy and didn't taste good either. The worst part were the nurse aids. Most of them were very rude and treated my dad poorly. They would not bring the table back to his bed and not place the bed remote on his bed, they would leave and not come back for hours to check on him. He couldn't get out of his bed on his own and because the nurse aids wouldn't place the bed remote close to him, he wasn't able to call anyone. That happened a few times. One particular aid pushed him when he was trying to get in his wheelchair. They had nurses ill with covid and because of that they would come to his room and test him for covid without asking for his permission. Overall, a terrible experience when my dad needed the most care and peace. I had to take him out of that place. Do not bring your parent (or anyone else) to this place."

"We have been at Carrington Place for many years and I cannot say enough, outstanding things about the staff and facility. My Mother receives excellent care and she is now 92 years old. Their communication, activities, therapy, nurses, cleanliness, and professionalism is the best I have experienced! I took each photo at different times and my Mother is always happy and is able to get her hair styled, beautifully onsite. She entered in a wheelchair and I was worried, but she has never had an incident or had to leave. Carrington Place feels like family and I am so grateful everyday. Thank you!"