PetSmart

"I would strongly consider providing a negative star point if it was possible. This grooming facility is quite subpar and not recommended for pet owners. The cleanliness of the establishment is lacking, and the Manager is demonstrating a lack of competence. During my visit today with my four-month-old puppy, the staff used a shelter-style leash which immediately frightened my puppy. Additionally, they placed him in a cramped cage where he became distressed and began crying. Only 15 minutes after dropping off my puppy, I received a call informing me that he had soiled the cage and was exhibiting aggressive behavior. They recommended rescheduling and picking him up promptly. When I arrived to retrieve my puppy, the Manager was struggling to remove him from the cage, behaving as though she was dealing with a far larger and more dangerous animal despite my puppy weighing only 9 pounds. Furthermore, upon entering the facility, I witnessed another employee shouting at a dog to remain still, which raises concern about the treatment of animals in this establishment. It is highly unfair that these individuals are permitted to conduct business in our area. This facility should be ashamed of its practices."

"I go to PetSmart for my dog's grooming and food. Olivia treats my dog with special care Olivia has been grooming my dog since she was a pup. I love the special attention my dog gets. When I get my dog food, I'm usually in and out. I also use the curbside pickup and that is fast as well. Oh I love the points I receive that can be redeemed on grooming and any items I buy."

"Made a quick trip with my daughter to pick up some items for my grand-dog. The store was spacious and clean. The staff was friendly and helpful. There's plenty of parking. While the store was well stocked, they were out of the specialty dog food we needed."

"If you’re looking for fish, don’t bother coming here. The way they care for the fish and tanks is horrible. Every tank was filthy. An employee asked me if I was interested in getting a fish, and I said no after looking at the way these tanks look, and she replied “I don’t blame you”. While I was looking at plants, another employee walked by me and asked me if I needed any help. I told her I came here to see what fish and supplies they had. I explained that I was disappointed in the way the tanks looked, and she responded “They have people that come in to clean the tanks, and the tanks are having a good day”. If this is a good day, then I’m afraid to see what a bad day looks like. Besides the fish tanks looking disgusting, the rest of the store was clean, and most employees were helpful. PetSmart, you need to take a lesson from Petco."