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Steve Madden
8111 Concord Mills Boulevard, Concord, North Carolina, United States
About the Steve Madden
Steve Madden is a renowned shoe store located at 8111 Concord Mills Boulevard in Concord, North Carolina. Offering a wide range of stylish and trendy footwear for men and women, Steve Madden is a go-to destination for fashion-forward individuals looking to step up their shoe game. With a reputation for quality craftsmanship and on-trend designs, this store is a must-visit for anyone looking to add a touch of flair to their wardrobe. Whether you're in need of a new pair of heels, sneakers, boots, or sandals, Steve Madden has you covered with a diverse selection of footwear options to suit any style or occasion. Visit Steve Madden at Concord Mills Boulevard and elevate your shoe collection today!
Photos of Steve Madden
8111 Concord Mills Boulevard #333, Concord, NC 28027, United States
Opening hours of Steve Madden
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
10:00 - 20:00
Sunday:
12:00 - 18:00
Reviews of Steve Madden
"This store had great customer service! I was greeted upon entry, they remembered when I called the day before to reserve a pair of boots in the size I was going to exchange for, and they made sure I was treated with the best care. The day before, I went to the Steve Madden store in the Charlotte Premium Outlets and was presented with horrible customer service and they tried to charge me full price for exchanging boots that I bought on sale online. The Concord Mills store did not charge me to exchange sizes and even offered 50% off another pair because there was currently having a BOGO 50% off sale. The employees had great customer service and were so nice! I will never go to the Premium Outlet Steve Madden store again. The Concord Mills one is highly superior."
"Ashley from the SM store in Concord NC mall always displays amazing customer service. Ashley is a great sales rep and is very informative. She make me want to purchase everything. She has a bubbly personality and is very out going. She always make my experience amazing."
"Love my heels I bought from Steve Madden I have about 30 to 40 pairs of Steve Madden shoes my favorite place to buy them"
"My husband and I came into the concord mills store to exchange 8 pair of maxima shoes. My husband order the shoes online as a birthday present for me. When we walked in the store the cashiers were not professional at all. My plan was to purchase a size 8.5 but that was still too snug and the size 9 was too big. I began to walk around to find other pairs of shoes but the cashier was watching me impatiently because she wanted me to hurry up and make up my mind so she could hit the button that would return the money back to the card. I could not believe how we were treated. number 1, we drove an hour to get to the store and number 2, Steve madden is my favorite store. Usually the workers are more friendly and helpful. I seen other selections I could exchange for but the cashier rudeness made me change my mind and just get the money back. She made me not want to ever come back in that store again. I just felt like I needed to share because I am not the type to complain but I feel like she was the manager and she should be more pleasant to the customers. I believe she was frustrated because she was waiting on another associate to confirm with her if she was calling out or coming into work that day. And I know that because she was loud telling the other workers. I just wish she did not take it out on the customers!"
"Horrible customer service!!!! First my shoes took a month to get which wasn't the problem. But what made it worse is I went into the store to exchange them. Still the shoes were too small when I recieved the new pair. The shoes in store in a different color fit fine. So its just strange. But what made me mad is I went in for the second time to exchange the shoes. I thought the reciept was in the box but it wasn't. So I gave them the original order number. But that order number stated I returned them. I'm like do yall not have another way to check? It's 2021. I had to jump through hoops to find the reciept. Point blank period I will never shop here again. And tbh I can see why their locations closed down. Like do yall not see why yall not in business pissing people off? Just terrible."
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