Sky Zone Trampoline Park 361 Westwood Shopping Center, Fayetteville, NC 28314

"Yesterday I came to Skyzone to have my daughter’s 13th birthday party which was a huge milestone to me as a single parent. When I got there I was greeted and I found out that we had to do waivers for the adults even though we weren’t jumping. That started a little frustration because I wasn’t aware of that. So as we finally get in and the kids are having fun I found out at 7pm that the pizza was late with no eta. So about 15-20 minutes later I went to go ask the staff on when the pizza would be here because we were suppose to have an hour in the room from 7:15-8:15. They had no clue and the manager ran off to go check, about 10 minutes later my mom went to go see about the pizza and it still wasn’t here idk what conversation she had with management but we wasn’t happy. About 8 we headed to the room to eat and the person that was assigned to my room started hanging out pizza said she will be back and stood outside the door for the rest of the time we was there talking and playing with her associates. We did everything for ourselves from that point on. By the time we were able to eat our time was up and the staff was ready for us to go. I also paid in advance for my party and upgraded my package just for all this to happen. Also my daughter never got received her shirt that was suppose to be apart of the party package I upgraded to. I was also told there was going to be a dodge ball game and no one ever came to coordinate it as well.There was also another party who was called before us and they got their food and I don’t understand why. Also there was inappropriate behavior from the other staff and their walkie talkie was taken and I was the one who got it back for them. I’m so disappointed with the overall experience and this was my first time booking and I will not be back. I never personally received an apology just some free jump passes that I don’t think equaled out to the concerns I had. I will not be back."

"So we were told to come 10 minutes early and we actually came 30 minutes early. We waited in line which it was extremely packed. There was no one to greet us then when we got to the front, we were told to go to the other line after we checked in, it was extremely disorganized and our party guest were extremely confused. I had the most hardware experience for almost $300 that we spent we were told to move around the side when we got to the side we were told there was no reason for us to be there, and that we needed to be on the other side our party guest had to move to the other side , not to mention where we 30 minutes early we didn’t get to jump into 30 minutes after the start time which was 430. The staff looked very confused like they did not know what to do not only that, but I bought party decorations and explained that I needed those party decorations to be put in the room when I got upstairs , the attendant who was very nice still had all sky zone decorations, which I had to take all those decorations down with his help and put up the other decorations, which also prolong our experience because it was so late and we will push back so much the party that guest did not get the stay after because they were so overwhelmed with two hours of partying or I would say less than two hours of partying. I would not come back and I will highly recommend for no one to come to this location for parties because unfortunately it doesn’t seem like there’s either enough staff or the staff is not trained enough for the capacity of people who were in and out of this location . I feel like I wasted my Money because we did get the full hour of jump time."

"The good: The place was clean and the person working the counter was very professional and friendly The bad: The people working here were constantly fussing and blowing their whistles at my two kids for the most ridiculous reasons, yet they ignored the kids who were running and knocking my kids off of things and doing all the things that are actually posted rules. One area where they have big (bouncier) trampolines has zero signs saying it’s one person at a time, and I was jumping with my two 8 year olds, and a lady came over and said it’s just one at a time and for 7 and up only. Then a bunch of little kids who were probably 3 or 4 came and got on the trampoline with them, and no one said anything, so my kids got off so they didn’t get in trouble. There was also no one supervising to make sure people got a turn on the fabric swing, and one family kept letting their kids get back on again and again while other families sat there waiting for a turn. Just lots of really inconsiderate people and staff that seem to pick and choose what is a rule and what isn’t. My kids wanted to go there for their birthday and ended up asking to leave before the time was up because it just wasn’t fun."

"56 dollars and two of the the activities are shut down no obstacle course or the “big jump” as my kid calls it. So disappointed that’s a lot of money for 2 kids and not to enjoy the experience. I feel like before we paid we should have just been told so we could go to the next nearest trampoline park. !"

"Great time for both kids and parents. Surprisingly clean. The “flight club” pass is well worth the cost if you go just a couple times per month. But don’t go at peak hours, it’s a madhouse. Snacks are WAY overpriced — you’ve been warned."