Paws & Claws of Morganton

"Won't be going back! False advertising and harm to pet. The Works Deluxe Bath per website includes "anal glands. Have taken our two one-year old mini-goldendoodles to the same groomer every six weeks for the last 8 months. Yesterday, one pup threw up twice and had two bowel movements followed by drops of blood all over the living room and hallway. Took him to the vet who said anal gland was very, very full with infected fluid. It required a painful anal gland expression, antibiotics and IV fluids for dehydration. Cost of care $181.00. Spoke with Paws and Claws Manager who said they are not ultimately responsible for expressing anal glands. Website also says "staff will put your pets welfare before anything else". This did not happen. Unfortunately customer expectations were not met and management was unwilling to address."

"Brought Sam my ESA to get groomed he left with pain and now after a few weeks can walk but he is still in pain and has permanent limp. My rebuttal to the owners is that my dog was holding up his back rear right paw once he exited the place. We initially thought it was a nail cut too short. He is still limping. He was fine when he went in and in horrible shape when he left. We did NOT wait hours to call. We called within 15 minutes. He has never had an issue like this until he left this shady business. Also, he wasn’t even groomed properly. They left long patches on certain areas of his fur to boot. They would not even show us the camera footage of the grooming. I know the incident occurred there and these owners are very greedy people. Be careful. I’d also like to say he had a groomer before after we moved to this area and there were never any incidents."

"Took my esa dog in to get groomed. He went in just fine but after i picked him up he had an injury and couldn’t even walk for a week and the owners didn’t even care. They will not take responsibility for their staff’s negligence. They refused to show me the video footage when he was being groomed. I even reached out to them and they refused to help with vet bills. My dog never had a problem until he went there. He may have a permanent limp for the rest of his life. Very cold and irresponsible owners. Beware."

"My pup loves going here!! When I took Gimli in the other day for his full groom, he was so happy! He looks great (Brussels rough coat), but more importantly, I can feel confident he is well treated here as he can be timid when even spoken to harshly."

"I take my long haired calico, She-Ra, in twice a year for a bath and cut and have for the last 3 years. Never have I been disappointed. I'm so happy I found Paws & Claws. I volunteer and am on the board with a local cat rescue- The Cats' Cradle, and I quickly refer anyone who is looking for grooming services to Paws & Claws!"