Walgreens

"Went to get my coivd test and they told me their website was down and that they were unable to administer the test. Not only was it a waste of time, but they offered no help as far as offering alternative solutions or giving a timeframe on when they might be able to do the test. I needed this test completed to be able to return to work and buying the at home tests are expensive. Instead of a "hey we're gonna try to figure this out for you" I was met with a "Too bad, better luck next time" attitude."

"Needed Covid test today. When I get to my appointment they tell me they ran out of test. Next time call someone and let them know. It was too late to schedule appointment somewhere else today."

"The wait times in the pharmacy are absolutely horrendous. The staff has been accommodating and lovely when you finally get a chance to speak and see them. Hopefully they can get some more people to help them. But the wait for prescriptions and even COVID vaccine and boosters are well within an hour or over. *Edit* Times and waits have significantly gotten better with time."

"I miss Walgreens when it was Kerr drugs. They had good people working and they were friendly and kind people. They were thoughtful and considerate. I went in there one time and there was a fight because the girl that was working at the cash register was deaf and the customer didn’t know it and thought she was rude and got into a fight. Don’t go into the store. The store is not what it used to be. The people in there are so rude and strange. I’m switching to B and B pharmacy on Hayward Road. If you live in West Asheville I hope you do the same. Send a message to Walgreen. We’re not going to shop there anymore."

"I wish I could give this place zero stars because it is without question the absolute worst pharmacy in town, every visit you will encounter the most unfriendly, nastiest rudest staff including the pharmacist (Ryan). Unfortunately I’ve been using this pharmacy for at least 3 years but somehow just recently my account was switched to my partners which caused me to not receive text message alerts for my prescription pickups but Ryan (pharmacist) tried to blame the error on me and stated that I had to be the one who accepted the terms for the text which I did not-even my address was wrong on the account-like who purposely puts the wrong address or phone number on an account knowing you need medication. Idiots Each employee there is obviously experiencing burnout or just complete unhappiness in their job and it’s creates a horrible experience(s) picking up medication. Oh and don’t waste your time going through the drive through because you’ll be completely ignored or with an even longer wait. Sad pharmacy/sad staff-take your frustrations out on Walgreens and not customers. Horrible horrible bottom pit customer service. If all possible get your scripts somewhere else."