AdventHealth New Smyrna Beach

"Rude front desk in suite 2200 , work on a personality and professionalism"

"Very nice facility with doctor offices, lab and imaging services."

"The lab is in need of a new supervisor as Stephanie is clearly unstable. I'm not sure why I was put on hold because when Stephanie came on the phone she stated the same thing the previous ten people I spoke to in the previous two hours and it was not helpful or resolved any issues. When I asked her why I was placed on hold to speak with her she became extremely insulting and unprofessional. I specifically told her, and the lady before her, that I would be speaking to my doctor regarding not having the capability to have test run that she has ordered because not one lab, including two other laboratories not affiliated to AdventHealth, and my insurance company could answer the questions the doctor or I had about the test. (The inability for anyone to get together and actually come up with some answers must require rocket science education.) My husband was even astonished at how aggressive and threatening her demeanor was over the phone. After making the comment about speaking to my doctor Stephanie then proceeded to become agrumentive, threatening, and aggressive to the point she inappropriately ran to my doctor's office and slandered my name giving false information regarding this incident. This incident will be reported as I believe her behavior does not exhibit the values and commitment to patients as AdventHealth likes to portray to the public. I'm sure if she speaks to me this way I can just imagine how she treats those employees she is supposed to be managing. I will keep those poor souls in my prayers because they need it being around her with her ignorance and unprofessionalism."

"Had an amazing experience here. I'm 36 and was totally freaked out over a breast lump. Had to get a mammogram and biopsy. The staff is so awesome. They got me through the process and if I ever need imaging again I will definitely go back!"

"Well, I certainly can't go so far as to say that an MRI is a pleasant experience; I can however, attest to the quality of my care during this process. Checking in was a breeze. My wait was very short. I had the absolute pleasure of having Sherry as my radiology tech. Sherry could not have been more caring, kind and understanding. She made my experience extremely positive. I was in a lot of pain and she was helpful and empathetic. Many thanks to all of the kind people with whom I came in contact. Sherry is a superstar in her field and deserves accolades for her kindness and professionalism. Thank you! Robin Guest-Mates Visit 8/28/18"