Amica Mutual Insurance Company
8537 Six Forks Road, Raleigh, North Carolina, United States
About the Amica Mutual Insurance Company
Amica Mutual Insurance Company is a reputable insurance agency located at 8537 Six Forks Road in Raleigh, North Carolina, United States. With a commitment to providing excellent customer service and reliable insurance coverage, Amica Mutual Insurance Company has been serving individuals and families for many years. Their experienced agents are dedicated to helping clients find the right insurance solutions to meet their needs and protect their assets. Whether you are looking for auto, home, or life insurance, Amica Mutual Insurance Company is a trusted choice for quality coverage and peace of mind.
Photos of Amica Mutual Insurance Company
8537 Six Forks Rd #100, Raleigh, NC 27615, United States
Opening hours of Amica Mutual Insurance Company
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Amica Mutual Insurance Company
"Mistake after stupid mistake. Plus dropping a car will increase premium. I liked them in Texas. In North Carolina they are a disaster."
"I read the previous poor reviews and was shocked! I love Amica and have been singing their praises for years to anyone who would listen. We have home, auto, life, umbrella and boat insurance with them. One year we had hail damage to the roof so I called and made one simple phone call and that was all. They proactively followed up (to the point where it was almost too much!) to ensure all was well and issued the money immediately. It turns out they overpaid me and when I called to tell them the lady said, "Eh, don't worry about it. Just keep the check." I am not kidding! Fast forward 4 years to this summer and my 17-year old left for a trip before college and so I wanted to cancel his auto coverage. I asked what to do because he's home for 2 weeks prior to college starting and was told it was fine, he'd be covered those 2 weeks and not to worry about it. I was just expecting to cancel the insurance but they delighted me (yet again) by announcing I now have a $500 credit which they applied to upcoming bills. I have been such a raving fan of this company that my mom and sisters all bought policies - and I heard about them from my cousin who's also had an amazing experience when he was in a bad situation when his daughter had a car accident. Said they were phenomenal to work with. My mom said she saved a ton of money when she switched everything over to Amica, too. Anyway, I was sorry and surprised to hear others are not having the same experience as me and my family but I could not love this company more! (Which is saying something cause who the heck "loves" insurance??)"
"If I could leave no stars, I would. I have been with Amica since 2015. I have been happy with the customer service. I am trying to purchase a home built in 1993 and was just told the coverage on the new home was denied due to the roof (put on 2018 and was reported in good condition by our roof inspector minus a small repair), and polybutylene plumbing, common in houses built during this time. This denial will force me to move all of my business elsewhere. In addition, Amica sat on my request for several days, causing me to lose valuable time right before my closing. SHAME on Amica for their absolutely horrid service to excellent customers who have NEVER made a claim. ***Amica auto-responded to this post (see below). I am hoping that the insurance commissioner in North Carolina will be more interested in this than Amica."
"Ok, I am not going to impact the average review here, but wanted to echo Pamela D.'s sentiments. Our case is almost identical. We have had Home Auto and Umbrella from Amica for many years. We started with them most likely 24 years ago in the Northeast. After Moving to NC we noticed a change in first level customer service and large increases if not doubling in premiums. The first tier of customer reps seemed to talk in what I can describe best as strict/disciplinary or "couldn't care less, this is the way it is" tone. Called their #2 ranked competitor who offered much lower pricing. What I was told over the phone is Amica does their risk modeling differently and their costs are what they are, take it or leave it. They have not been able to issue quotes recently for "technical" reasons and I am expected to wait. What's gone wrong? Call Rhode Island and you get a completely different team, demeanor and treatment. But we are in NC. I suppose it is "tough luck" and we need to move on."
"By far one of the worst experiences. Amica failed to investigate my claim of water damage after being opened 18 days, I was switched three times to file handlers without notice, ALE coverage was a nightmare I put all items under one claim, only to be told by an independent investigator that each item had to filed separately. After filing each item separately the independent investigator made a report that honey bees and their hive caused the ceiling to fall in, he determined that the house was liveable when the city stayed it was not, he also said that my suede couch less than a year old was normal wear and tear. God forbid if you ever have to deal with Michelle Richardson she lies and twist your words. I would not recommend insuring your home, car, boat, or life with these people."
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