Claire's Walmart

"New manager has very poor customer service and should not be allowed to run a store."

"I received a set of nose rings and a cuff earring for Christmas last week from a friend. Her first question was if they are not right, can she exchange them? She was told that I could. Neither package was the correct gauge. I went yesterday to exchange them. Neither pack had been opened. The associate in Granite Falls, NC told me I couldn't exchange body jewelry. She told me that maybe a manager in a different location could do something. I called Hickory, NC and was told by a manager no returns on body jewelry. I called the Boone, NC store and was told by a manager I could not exchange them. Today I called their corporate office. The lady told me there was confusion to the return policy. That yes, they can expect returns that are unopened. After being told that I couldn't exchange them, I opened them last night to see if they would work in any piercing I have. The lady with corporate office told me that since I opened them then there was nothing they could do. I responded that I called 3 different stores and I was told I couldn't exchange them. I thought I was stuck with them. Why not open them??? She said I should have called this number that I was talking to her at. Why would I do that after I had called 3 different stores? The reason I called today was to tell them they needed to make sure their associates were giving people the correct information. Being that they could not exchange body jewelry. This was a complete joke. Corporate office all the way down to associates. I will never again do business with Claire's and I will make sure to post this review any where possible. This was ridiculous that no one knows what policy is."